CUSTOMER SERVICE ASSOCIATE- OUTBOUND SALES- TO START ON APRIL 5!
(National Capital Reg)
Requirements:
* At least 18 years old and above
* Extensive background in sales is required in this position
* Negotiating skills
* Should be confident to communicate in English (written and verbal)
* Willing to work on shifting schedules and holidays
* Candidates should have attended/completed at least 2nd [...]
Sr. Manager for Financial and Planning Analysis
(National Capital Reg – Pasig City)
Responsibilities:
* The Senior Manager for Financial and Planning Analysis will lead a team of planning analysts in carrying out the department’s function to prepare and consolidate management reports, budgets, monthly forecasts, daily margin tracker, variance analysis, financial presentations and simulations.
* The position will also [...]
Manual Billing Specialist
(National Capital Reg)
Responsibilities:
* Assist in all aspects of the Billing Department. Direct responsibility for client contracts, invoicing and revenue. Requires knowledge of contract contents and ability to translate to invoicing and revenue. Ability to communicate directly with Operations, clients and management. Troubleshooting for all areas of Billing and AR
Requirements:
* BS Accountancy, preferably a [...]
CUSTOMER SERVICE PROFESSIONAL- US COMPUTER, INTERNET & PHONE- TO START ASAP!
(National Capital Reg)
Requirements:
* At least 18 years old and above
* Adequate background in hardware and software troubleshooting or networking
* Must be familiar with common technical terms
* Good in giving clear and concise instructions
* Should be confident to communicate in English
* Willing to work on shifting [...]
Outbound Team Leader
(National Capital Reg – Pasig City)
Responsibilities:
* The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according [...]
Operations Manager w/ BPO Experience
(National Capital Reg)
Responsibilities:
* Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; [...]
Operations Manager w/ BPO Experience
(National Capital Reg)
Responsibilities:
* Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; [...]
Compensation and Benefits Coordinator
(National Capital Reg)
Responsibilities:
The position will be responsible for administrative and clerical support for activities involving Compensation and Benefits.
Requirements:
* Candidate must have at least 1 year experience in handling and processing of Government Mandated Benefits
* Candidate must have above average communication skills in English.
* Candidate must be proficient in MS Excel.
* Candidate must [...]
Reports Analyst
(National Capital Reg)
Requirements:
* Candidates must have at least one year work experience in mass transaction, preferably in a call center environment.
* Candidates must have strong organizational, communication, and analytical skills.
* Candidates must be highly proficient in MS Excel
* Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems
* [...]
Senior Reports Analyst
(National Capital Reg – Pasig City)
Responsibilities:
* The Reports Analyst will be responsible for designing, generating and distributing performance metric reports for Sitel’s accounts based in the Hamilton, Memphis, and Starkville sites. The Reports Analyst will create and maintain the Agent and Coach Balanced Scorecards and Weekly Business Review reports for each account. He/she [...]
