Real Time Analyst
RESPONSIBILITIES:
It is the function of the Real-time Analyst (RTA) to monitor real-time call center performances to meet client and company targets as it relates to staffing within. The analyst, after receiving training and giving acknowledgement that they will adhere to the expectations identified, will manage the business using processes and procedures outlined in [...]
Analyst Programmer
RESPONSIBILITIES:
Jobholder is responsible in applying knowledge and skills to provide service in IT applications to the Division. Jobholder will organize and manage work effort of self and others to provide quality service in a productive and cost effective manner.
Applications design and architecture
Programming and development
Deployment, maintenance and support
REQUIREMENTS:
At least senior college level or equivalent, preferably [...]
Senior Analyst Programmer
RESPONSIBILITIES:
Lead and coordinate a team of Analyst/Programmers in designing, writing and testing new software programs; maintaining and developing existing systems; investigate new technologies; implement new system
Design, analyze, and develop solutions
Ensure the design is complete and coherent
Design exact and complete modules
Review the detailed designed by others and help to resolve design issues
Ensure codes satisfy [...]
Analyst Programmer
RESPONSIBILITIES:
Jobholder is responsible in applying knowledge and skills to provide service in IT applications to the Division. Jobholder will organize and manage work effort of self and others to provide quality service in a productive and cost effective manner.
Applications design and architecture
Programming and development
Deployment, maintenance and support
REQUIREMENTS:
At least senior college level or equivalent, preferably [...]
Facilities Technician - Clark
RESPONSIBILITIES:
Recommends system and procedures in procurement of office furniture and supplies to ensure efficient property procurement.
Maintenance of aircon units, UPS, panel boards, generator units
Maintenance and repair of office equipment and building fixture and utilities such as changing electric lights and other simple carpentry works
Creation of employee ID’s and preparation of access cards
In [...]
MIS Developer
RESPONSIBILITIES:
Assigns & supervises all systems developments tasks/projects
Provides assistance to Systems Analyst/Programmer in the development of systems specifications & designs of documents
Reviews any systems change requests from end-users to reflect appropriate action
Data analysis
Adherence to process
Generation, collation and distribution of MIS reports for the operations team.
Follow up with teams across locations
Trend analysis to support Management and [...]
Financial Reporting and Analysis Manager
RESPONSIBILITIES:
The financial management and tracking of all revenue and expense categories related to budget/forecast.
Interaction with other finance team members, sales and call center management in the preparation and submission of monthly and annual forecast.
Ongoing communication and consultation with departmental management.
Negotiation of revenue and expense budget levels with a focus on productivity [...]
Staff Accountant
RESPONSIBILITIES:
This positions require a strong knowledge of key departmental processes and functions including basic accounting (general ledger, accounts payable & disbursement, fixed assets, etc.), reconcilement, treasury and research.
Responsible for posting journal entries in SAP to record activity from the Collection system.
Responsible for reviewing P&L’s for NCO offices and understanding fluctuations.
Responsible for reconciling and reviewing [...]
Workforce Scheduler
RESPONSIBILITIES:
It is the role of the Workforce Scheduler to schedule agents in the call center to handle workload. Using tools including, but not limited to; scheduling software, switch software and pc software such as the Microsoft Office suite, the scheduler will create schedules for the customer service representatives that are aligned with the flow [...]
Philippine Call Center Jobs
COLLECTIONS AGENTS
RESPONSIBILITIES:
Under the direction of the Collections Team Manager, the primary objective of the position is to contact customers with delinquent accounts, initiate appropriate action, and maintain accurate records and documentations.
REQUIREMENTS:
• At least a High School Graduate
• Proven strong verbal presentation skills to customers
• Demonstrated in-depth, creative problem solving skills and excellent [...]
