Quality Supervisor (Clark, Pampanga)
RESPONSIBILITIES:
* Assist in recruiting, hiring and training of new Quality Specialist.
* Coach and develop Quality Specialist to ensure they perform their roles effectively and efficiently and are provided with adequate challenges to enhance job satisfaction.
* Ensure Quality Specialist receive appropriate training and support to achieve productivity, performance and accuracy standards in areas [...]

(National Capital Reg – Quezon City)
RESPONSIBILITIES:
* Recommends system and procedures in procurement of office furniture and supplies to ensure efficient property procurement.
* Maintenance of aircon units, UPS, panel boards, generator units
* Maintenance and repair of office equipment and building fixture and utilities such as changing electric lights and other simple carpentry works
* In charge of [...]

RESPONSIBILITIES:
* Real Time Staff Management
* monitor staffing levels vs. requirements using software tools
* maintain software tools with historical data
* adjust staffing to balance actual staff vs. required staff
* clearly communicate direction to the call floor for execution, management and client
* cleanly document directives and actions taken
* Exception Entry
* approve or deny ad-hoc requests for schedule [...]

(Clark, Pampanga)
RESPONSIBILITIES:
1. Providing leadership to subordinates amongst them, Supervisors and Customer Service Representatives.
2. Analyzing data and making adjustments in order to ensure prompt and effective completion of client programs.
3. Prioritizing and scheduling programs to meet client goals.
4. Developing and implementing appropriate personal objectives that support each fiscal year’s department objectives and the overall company business [...]

RESPONSIBILITIES:
* Design technical solutions to enable interface between Client and NCO systems.
* Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
* Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
* When requested, required to perform troubleshooting through analysis of code [...]

International Leaves Administrator Supervisor
RESPONSIBILITIES:
* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team’s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee [...]

Language Coach (Clark, Pampanga)
RESPONSIBILITIES:
* Partner with key management personnel across the organization to identify requirements as needed for the development of communication plans and presentations
* Design, develop and execute appropriate communications plans for a variety of projects
* Work with communications colleagues across the organization to identify and leverage opportunities of sharing information and communication strategies
* [...]

RESPONSIBILITIES:
* Helps to develop goals and objectives for communications in coordination with operations and leadership.
* Provides advice and guidance on strategic communications to internal business partners.
* Develops and executes communication plans that align with the strategic objectives of the organization.
* Administers programs designed to optimize written, in-person, online, and telephone communications.
* Coordinates production of communication [...]

Recruitment Specialist (Clark, Pampanga)
RESPONSIBILITIES:
* Manage the presentation, selection, offer, negotiation, closing and administrative components involved in full lifecycle recruitment
* Fill agent positions for the Country Organization of NCO
* Confer with Hiring Managers to identify hiring needs and document detailed search assignments to ensure an understanding of job duties ad responsibilities and business requirements
* Confer with [...]

Facilities Associate (Marikina City)
RESPONSIBILITIES:
* Recommends system and procedures in procurement of office furniture and supplies to ensure efficient property procurement.
* Maintenance of aircon units, UPS, panel boards, generator units
* Maintenance and repair of office equipment and building fixture and utilities such as changing electric lights and other simple carpentry works
* Creation of employee ID’s and [...]