Quality Analyst
(Central Visayas – Cebu Business Park)

RESPONSIBILITIES:

* Ensure achievement of quality goals for support site by implementing and maintaining all quality projects and programs.
* Identify opportunities for achieving high levels of positive customer experience, hands-on data analysis and statistical process control as well as provide direction and leadership to site analysts in this regard.
* Daily interaction with all levels of the management team, stakeholders, associates, and Training team including site leadership.
* Serve as liaison between Company and other vendor partners for quality issues as well as involvement with performance and policy issues.
* Responsible for reporting quality metrics on a regularly scheduled basis.

REQUIREMENTS:

* Four-year college degree in a business-related field or equivalent experience
* Industry-related experience, ideally including a combination of call center, project management and quality experience.
* Statistical process control, personnel management, and quality monitoring experience are preferred.
* Previous experience with COPC and/or Six Sigma projects is also helpful.
* Prior Six Sigma and/or COPC training and/or certifications is preferred.
* Solid understanding of math principles, charts, and graphs.
* Strong understanding of account management and operational processes desired.
* Project Management, problem solving, and process development skills.
* Research, reporting, and analytical skills, including sound ability to use PC applications (Windows, Excel, Access, Word, PowerPoint, Email and Internet).
* Must be willing to work in Cebu City.

Lexmark Research & Development Corporation

Website:

http://www.lexmark.com/

Company Address:
Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000
Industry:
Computer / Information Technology (Hardware)
Type of Company:
Private Limited Company, Local Based Company

Technical Support Representative
(Central Visayas – Cebu City)

RESPONSIBILITIES:

Provides support to customer/users where the product and environment maybe technical or sophisticated in nature. Some diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware may be required. Set-up, install and diagnose all printer driver and communication issues. Work effectively with team members to provide exceptional support for customers as well as internal clients. Conduct research for technical solutions using all available resources.

REQUIREMENTS:

*  Bachelor’s degree and/or equivalent.
* 1 or more years of relevant work experience.
* Customer service focused, accent neutral US English communication skills, excellent phone and listening, data entry skills, detail-oriented, high sense of professionalism, able to do multi-tasking
* Software savvy, exposure to Windows OS required; network/server administrator experience desired
* Printer/computer repair experience desired, preferably with laser printing devices or associated options
* Strong customer service skills
* Very strong problem resolution skills
* Possesses strong oral and written English communication skills
* Has a professional and mature attitude
* Excellent computer skills, including Excel and MS Word
* Working US business hours required
* MUST be willing to work in Cebu City

Company Name :
Lexmark Research & Development Corporation
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Local Based Company
Location :
Globe Isla Plaza Samar Loop corner Panay Road Cebu Business Park (local 8016) Cebu 6000
WebSite :

http://careers.lexmark.com.ph

Supply Chain Data Owner
(Central Visayas – Cebu City)

RESPONSIBILITIES:

Understands data assets, and all internal and external chains that provide that data; collaborates on data lineage, data models, and other metadata documentation.

Works with Business Owners to define data quality requirements for Business Intelligence data assets.

Ensures that data flowing into the Business Intelligence environment meets data quality and other standards.

Diagnoses root causes for poor data quality, developing and implementing processes and procedures to rectify such data, and the processes that generated it.

Participates in the review process for new data, and new Business Intelligence objects based on data, to ensure that naming standards are adhered to, formulae are accurate, descriptions understandable, and objects are not redundant.

Understands linkage between application and data.

REQUIREMENTS:

*Has BS degree in any of the following: Computer Science, MIS, or Engineering (MS degree is an added advantage)

*Experience in data management

*Experience with data warehouse and or transactional system implementations

*Knowledge of SQL, queries or other reporting tools

*Experience with data warehouse and or transactional system implementations

*Effective English language skills; verbal and written communications

*Willing and able to travel internationally

*Willing and able to work US or Europe business hours as necessary

*Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Lexmark Research & Development Corporation
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Local Based Company
Location :
Globe Isla Plaza Samar Loop corner Panay Road Cebu Business Park (local 8016) Cebu 6000
WebSite :

http://careers.lexmark.com.ph

UNIX/Linux Technical Support Engineer
(Central Visayas – Cebu)

Responsibilities:

* Highly responsible for the following:
* monitoring of the Ops center management systems (HSM security modules)
* drive expeditious resolution for any reported incident and/or problem tickets
* communicate and escalate incidents and/or problems to the right stakeholders in a timely manner
* create process and procedures, incident/problem tickets
* document any changes
* provide 1st level of support should an incident/problem arises or detected
* Make sure that Ops Center management servers are configured and running 24 x 365
* Will do security audits of the system
* Verify the integrity of the server system every shift
* Perform the following tasks should an error state is triggered:
* notify local manufacturing IT and operations management of the problem
* notify system admin and system architects of the problem
* gather diagnostic logs of all equipment involved in the issue
* call maintenance/support staff of the vendor, should a physical machine needs replacement
* will work with the maintenance/support staff of the vendor to provide basic debug of the equipment at issue

Requirements:

* At least a Bachelor’s Degree holder of any IT-related courses (BS ComSci, BS IT, BS ComEng, BS ECE, etc.)
* At least 2-3 years of UNIX/Linux/Solaris Experience
* At least Tier 2 level as technical support engineer in a Call Center, BPO, or IT Environment
* Procedure, process, and service oriented
* Must have working experience with SLA’s, incident management, and change management
* Have working experience in systems monitoring, and should at least be familiar with scripting (shell, bash, korn, bourne, php, etc.)
* Oracle administration, ITIL exposure, and project management experience are plus factors
* Very good in oral communication
* Flexible, dynamic, and a team player

LEXMARK IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST RACE, COLOR, RELIGION, SEX, CIVIL STATUS, NATIONAL ORIGIN AND AGE.

Preference will be given to candidates who APPLY ONLINE.

Non-Cebu candidates will be invited to visit our Cebu facility (all expenses paid), and if hired, will be entitled to a one-time relocation allowance of not less than Php 40, 000.00.

For applications to be significant, candidates must:

• be of LEGAL AGE
• be in the top 20 percent of their graduating class, or scored 80 percent or better in licensure exams
• submit their TOR at lrdchrd@lexmark.com
• have strong technical and communication skills
• have excellent command of the English language, both oral and written
• be willing to be based in Cebu City

Lexmark Research & Development Corporation
Globe Isla Plaza Samar Loop corner Panay Road Cebu Business Park (local 8016) Cebu 6000.
Website: http://www.lexmark.com

Philippine Call Center Jobs
Lexmark Research & Development Corporation
UNIX/Linux Technical Support Engineer
(Cebu)
Responsibilities:
Highly responsible for the following:
monitoring of the Ops center management systems (HSM security modules)
drive expeditious resolution for any reported incident and/or problem tickets
communicate and escalate incidents and/or problems to the right stakeholders in a timely manner
create process and procedures, incident/problem tickets
document any changes
provide 1st level of support should an incident/problem arises or detected
Make sure that Ops Center management servers are configured and running 24 x 365
Will do security audits of the system
Verify the integrity of the server system every shift
Perform the following tasks should an error state is triggered:
notify local manufacturing IT and operations management of the problem
notify system admin and system architects of the problem
gather diagnostic logs of all equipment involved in the issue
call maintenance/support staff of the vendor, should a physical machine needs replacement
will work with the maintenance/support staff of the vendor to provide basic debug of the equipment at issue
Requirements:

At least a Bachelor’s Degree holder of any IT-related courses (BS ComSci, BS IT, BS ComEng, BS ECE, etc.)
At least 2-3 years of UNIX/Linux/Solaris Experience
At least Tier 2 level as technical support engineer in a Call Center, BPO, or IT Environment
Procedure, process, and service oriented
Must have working experience with SLA’s, incident management, and change management
Have working experience in systems monitoring, and should at least be familiar with scripting (shell, bash, korn, bourne, php, etc.)
Oracle administration, ITIL exposure, and project management experience are plus factors
Very good in oral communication
Flexible, dynamic, and a team player

LEXMARK IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST RACE, COLOR, RELIGION, SEX, CIVIL STATUS, NATIONAL ORIGIN AND AGE.

Preference will be given to candidates who APPLY ONLINE.

Non-Cebu candidates will be invited to visit our Cebu facility (all expenses paid), and if hired, will be entitled to a one-time relocation allowance of not less than Php 40, 000.00.

For applications to be significant, candidates must:

• be of LEGAL AGE
• be in the top 20 percent of their graduating class, or scored 80 percent or better in licensure exams
• submit their TOR at lrdchrd@lexmark.com
• have strong technical and communication skills
• have excellent command of the English language, both oral and written
• be willing to be based in Cebu City

Philippine Call Center Jobs & BPO Industry
UNIX/Linux Technical Support Engineer
(Cebu)

Responsibilities:
Monitoring of the Ops center management systems (HSM security modules)
Drive expeditious resolution for any reported incident and/or problem tickets
Communicate and escalate incidents and/or problems to the right stakeholders in a timely manner
Create process and procedures, incident/problem tickets
Document any changes
Provide 1st level of support should an incident/problem arises or detected
Make sure that Ops Center management servers are configured and running 24 x 365
Will do security audits of the system
Verify the integrity of the server system every shift
Perform the following tasks should an error state is triggered:
Notify local manufacturing IT and operations management of the problem
Notify system admin and system architects of the problem
Gather diagnostic logs of all equipment involved in the issue
Call maintenance/support staff of the vendor, should a physical machine needs replacement
Will work with the maintenance/support staff of the vendor to provide basic debug of the equipment at issue

Requirements:
At least a Bachelor’s Degree holder of any IT-related courses (BS ComSci, BS IT, BS ComEng, BS ECE, etc.)
At least 2-3 years of UNIX/Linux/Solaris Experience
At least Tier 2 level as technical support engineer in a Call Center, BPO, or IT Environment
Procedure, process, and service oriented
Must have working experience with SLA’s, incident management, and change management
Have working experience in systems monitoring, and should at least be familiar with scripting (shell, bash, korn, bourne, php, etc.)
Oracle administration, ITIL exposure, and project management experience are plus factors
Very good in oral communication
Flexible, dynamic, and a team player
LEXMARK IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST RACE, COLOR, RELIGION, SEX, CIVIL STATUS, NATIONAL ORIGIN AND AGE.

Preference will be given to candidates who APPLY ONLINE.

Non-Cebu candidates will be invited to visit our Cebu facility (all expenses paid), and if hired, will be entitled to a one-time relocation allowance of not less than Php 40, 000.00.

For applications to be significant, candidates must:

• be of LEGAL AGE
• be in the top 20 percent of their graduating class, or scored 80 percent or better in licensure exams
• submit their TOR at lrdchrd@lexmark.com
• have strong technical and communication skills
• have excellent command of the English language, both oral and written
• be willing to be based in Cebu City