Loan Quality Analyst

RESPONSIBILITIES:

*
Loan Quality Analysts will perform pre and post -funding quality reviews of all loans in existing regional operations sites. Reviews will be based upon pre-set criteria. The review checks loan criteria to prevent salability issues by measuring key elements of the origination process.  Loan Quality Analysts review mortgage documents virtually, analyze operations performance, and complete a detailed checklist to report their findings.  The Loan Quality Analysts will also complete ad hoc reviews for Production Control and Operations Support groups.

REQUIREMENTS:

*  Minimum of two years of credit evaluation , loans processing  or real estate mortgage experience
* Excellent Analytical and Decision making skills
* Strong Verbal and Written Communication Skills
* Strong Customer Service Skills
* Detailed and Organized
* Strong PC Skills (Microsoft Word, Excel, PowerPoint, and Access)
* Independent and Self Sufficient worker
* Able to prioritize and manage daily productivity
* Flexibility and ability to work in a fast-paced environment to effectively meet deadlines
* Willing and able to work nightshift
* College degree required

JPMorgan Chase & Co.
Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig.
Tel: +63 2 908JPMC
Website: http://www.jpmorganchase.com/PHcareers

HR Business Partner (Vice President)

RESPONSIBILITIES:

The HR Business Partner will lead and manage the HR team supporting Retail Fincial Services Operations in the Philippines. This will include a team of HR Business Partners supporting various functions and recruiting teams providing end to end recruiting support for the business.

Key responsibilities include sr. client management, and accountability with business partners for overall site performance in the areas of recruitment, retention, employment satisfaction, talent management, performance management and leadership development.

Additionally, the HR Business Partner will provide coaching and consultation to managers and employees relative to employee relations issues, other legal/employment matters and overall organizational people initiatives. They will partner with local and global partners to support the business, including Compensation, Talent Acquisition, Human Resources Service Delivery, Learning and Organizational Development and Training.

REQUIREMENTS:

* At least 8+ years of HR experience, including HR leadership roles in organizations of significant size and growth. Experience with a start up location a plus.
* Experience leading HR teams including HR Business Partners and Recruitment.
* Experience within a global organization preferred.
* Client management experience with sr. business leaders and experience as part of location leadership teams.
* Ability to work collaboratively and develop strong partnerships with clients and HR colleagues
* Strong consulting, influencing and negotiation skills
* Excellent communication skills
* Demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment
* Strong PC skills with hands-on experience in Excel, Word, PowerPoint
* Strong analytical ability and experience using quantitative data to drive business results

JPMorgan Chase & Co.

Website:
http://www.jpmorganchase.com/PHcareers | NEWS
Company Address:
Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company

SQL Database Administrator – NON PROD

RESPONSIBILITIES:

* The position will be responsible for MS SQL Database development and support. The req is needed to maintain current support ratios and keep Non Prod support SLAs.
* The resource will provide input into overall development/implementation plan and document database builds and changes for use by the Production DBA team. The resource will also perform SQL designs, table designs, and stored procedures work
* The Senior MSSQL Database Administrator (Sr. DBA) must have the ability to architect, design and configure large, complex databases with replication and high-availability on the most current MSSQL versions. He/She translates logical to physical design, develops comprehensive DB architecture, implementation and upgrade plans and assists in definition of database standards, policies, and procedures.
* The Sr. DBA supports the activities of the IT staff for specific applications by providing in-depth consulting to client, IT management and IT staff at the highest technical level. This includes the identification and resolution of information flow, content issues, and the transformation of business requirements into database definitions. They lead data requirements, architecture review, and modeling sessions. They are the primary contact for projects within the team, interfacing with project managers, application development staff and executive management.
* The Sr. DBA resolves all database-related issues and works closely with the Development, Project Management and ETS staff. The Sr. DBA documents business requirements and works independently to create database related cost estimates. The Sr. DBA performs database design reviews to enforce best practices and standards and may develop detailed logical data models. The Sr. DBA may also design a physical data model based on the logical data model and implement the physical data model in the database.
* The Sr. DBA’s support activities include analyzing, testing, and implementing physical database designs to support various business applications.

REQUIREMENTS:

* Bachelor’s degree in Engineering, Computer Science, or Information Technology.
* 5 + years MSSQL DB Design
* 5 + years MSSQL Stored Procedure design
* 5 + years SQL Statement Designs
* 5 + years Veritas Volume Manger
* 5 + years Hitachi and EMC SAN
* 5 + years Veritas file systems
* Must have knowledge of IT concepts such as DB design, DB layout, DB structures, DB stored procedures, DB tables, DB optimization, TCP/IP, IT security concepts and practices; interpersonal, problem solving, organizational and multi-tasking skills.
* Knowledge and practical experience with: LDAP, Site Minder, MS minimum security baseline configuration, IIS installation, FTP, Cisco Load Balancing configuration
* Display a good understanding of both the RDBMS and the underlying operating system including but not limited to:
* Database performance tuning, replication, monitoring tools and tuning procedures.
* Strong database management skills including backup and recovery best practices in a high-availability environment.
* Solid skills in productivity factors and the ability to understand impact of problem on overall database performance
* Knowledge of fault detection and resolution processes
* Strong skills in maintenance tools and best practices processes.
* Up-to-date understanding of PII Security standards and impacts to security modeling.
* Use of a data modeling tool such as Erwin, ER/Studio or Designer/2000
* Data modeling, data entity analysis, and database design skills may be required
* Ability to independently provide project cost and time estimates for database related tasks

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorgan.com

Oracle Database Administrator – Non Prod

RESPONSIBILITIES:

The position will be responsible for Oracle Database development and support. The req is needed to maintain current support ratios and keep Non Prod support SLAs.

The resource will provide input into overall development/implementation plan and document database builds and changes for use by the Production DBA team. The resource will also perform SQL designs, table designs, and stored procedures work
The Senior Oracle Database Administrator (Sr. DBA) must have the ability to architect, design and configure large, complex databases with replication and high-availability (RAC) on the most current Oracle versions. He/She translates logical to physical design, develops comprehensive DB architecture, implementation and upgrade plans and assists in definition of database standards, policies, and procedures.
The Sr. DBA supports the activities of the IT staff for specific applications by providing in-depth consulting to client, IT management and IT staff at the highest technical level. This includes the identification and resolution of information flow, content issues, and the transformation of business requirements into database definitions. They lead data requirements, architecture review, and modeling sessions. They are the primary contact for projects within the team, interfacing with project managers, application development staff and executive management.
The Sr. DBA resolves all database-related issues and works closely with the Development, Project Management and ETS staff. The Sr. DBA documents business requirements and works independently to create database related cost estimates. The Sr. DBA performs database design reviews to enforce best practices and standards and may develop detailed logical data models. The Sr. DBA may also design a physical data model based on the logical data model and implement the physical data model in the database.
The Sr. DBA’s support activities include analyzing, testing, and implementing physical database designs to support various business applications.

REQUIREMENTS:

The technical requirements of this role are as follows:-

* Must have knowledge of IT concepts such as DB design, DB layout, DB structures, DB stored procedures, DB tables, DB optimization, TCP/IP, IT security concepts and practices; interpersonal, problem solving, organizational and multi-tasking skills.
* Knowledge and practical experience with: AIX, SUN Solaris, Linux, LDAP, Site Minder, MS minimum security baseline configuration, IIS installation, FTP, Cisco Load Balancing configuration, Advanced T-SQL scripting skills, Proficient Shell scripting skills
* Display a good understanding of both the RDBMS and the underlying operating system including but not limited to:
o Database performance tuning, replication, monitoring tools and tuning procedures.
o Strong database management skills including backup and recovery best practices in a high-availability environment.
* Solid skills in productivity factors and the ability to understand impact of problem on overall database performance
* Knowledge of fault detection and resolution processes
* Strong skills in maintenance tools and best practices processes.
* Up-to-date understanding of PII Security standards and impacts to security modeling.
* Use of a data modeling tool such as Erwin, ER/Studio or Designer/2000
* Data modeling, data entity analysis, and database design skills may be required
* Ability to independently provide project cost and time estimates for database related tasks
* Bachelor’s degree in Engineering, Computer Science, or Information Technology.
* 5 + years Oracle DB Design
* 5 + years Oracle SQL Stored Procedure design
* 5 + years SQL Statement Designs
* 5 + years Veritas Volume Manger
* 5 + years Hitachi and EMC SAN
* 5 + years Veritas file systems

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorganchase.com/PHcareers

Release Engineer ( Websphere & IIS)

RESPONSIBILITIES:

* Deployment of application code and infrastructure changes
* Problem identification/circumvention and problem resolution
* Communicate with application development teams and vendors to improve current implementations
* Root cause analysis
* Project work including new application/functionality implementation
* Process documentation (creation and maintenance)
* Application groups’ contact for Disaster Recovery tasks(including participation in tests and assisting with documentation)

REQUIREMENTS:

Unix Release Management (Primary focus)

* Experience in UNIX based environments such as Solaris, AIX and Linux.
* Focus of work experience should be with web and application servers such as Apache/HTTP Server, Iplanet, Weblogic and Websphere.
* Experience with WebSphere MQ Server, Perl/Shell Scripting, IIS5, IIS6, ASP/X a plus.
* Customer focused attitude and good communication skills.

JPMorgan Chase

* Windows Server (2003 preferred) / 3+ years
* IIS configuration and security (IIS 6 or 7 preferred) / 3+ years
* .Net Framework 2.0 and 3.5
* Windows Server security including active directory and file system
* Experience in distributed applications on Windows Server
* Customer focused attitude and good communication skills

W-S 8:00AM – 5:00PM with deployments as required (Manila time)

Company Name :
JPMorgan Chase & Co
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City

Release Engineer ( Websphere & IIS)

RESPONSIBILITIES:

* Deployment of application code and infrastructure changes
* Problem identification/circumvention and problem resolution
* Communicate with application development teams and vendors to improve current implementations
* Root cause analysis
* Project work including new application/functionality implementation
* Process documentation (creation and maintenance)
* Application groups’ contact for Disaster Recovery tasks(including participation in tests and assisting with documentation)

REQUIREMENTS:

Unix Release Management (Primary focus)

* Experience in UNIX based environments such as Solaris, AIX and Linux.
* Focus of work experience should be with web and application servers such as Apache/HTTP Server, Iplanet, Weblogic and Websphere.
* Experience with WebSphere MQ Server, Perl/Shell Scripting, IIS5, IIS6, ASP/X a plus.
* Customer focused attitude and good communication skills.

Windows Experience a plus

* Windows Server (2003 preferred) / 3+ years
* IIS configuration and security (IIS 6 or 7 preferred) / 3+ years
* .Net Framework 2.0 and 3.5
* Windows Server security including active directory and file system
* Experience in distributed applications on Windows Server
* Customer focused attitude and good communication skills

W-S 8:00AM – 5:00PM with deployments as required (Manila time)

Company Name :
JPMorgan Chase & Co
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City

Web Server Engineer (Unix & Windows)

RESPONSIBILITIES:

* Deployment of application code and infrastructure changes
* Problem identification/circumvention and problem resolution
* Communicate with application development teams and vendors to improve current implementations
* Root cause analysis
* Project work including new application/functionality implementation
* Process documentation (creation and maintenance)
* Application groups’ contact for Disaster Recovery tasks(including participation in tests and assisting with documentation)

* Specific responsibilities include:
* Deliver physical and virtual server builds, web/middleware installs and application installs in Wintel environments that meet project requirements and deadlines
* Configure, maintain and support IIS infrastructure including performance tuning
* Configure, maintain and troubleshoot VMWare ESX infrastructure
* Configure, maintain and troubleshoot Microsoft Cluster environments
* Install, configure and maintain Windows Server 2003 and 2008 Operating Systems
* Test, configure and evaluate all new server, web and middleware technologies
* Represent team on infrastructure projects and provide technical recommendations and best practices to project teams
* Effectively communication with customers with regards to downtime, project updates and troubleshooting progress
* Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution
* Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades and security remediation
* Troubleshoot and repair server hardware components to resolution
* Maintain operating system and application software patch levels on all servers
* Create detailed technical documentation relating to operating system, application build, server build, performance, and stability recommendations
* Provide timely and effective communication on technical matters

REQUIREMENTS:

* Unix Release Management (Primary focus)
* Experience in UNIX based environments such as Solaris, AIX and Linux.
* Focus of work experience should be with web and application servers such as Apache/HTTP Server, Iplanet, Weblogic and Websphere.
* Experience with WebSphere MQ Server, Perl/Shell Scripting, IIS5, IIS6, ASP/X a plus.
* Customer focused attitude and good communication skills.

* Windows Experience a plus
* Windows Server (2003 preferred) / 3+ years
* IIS configuration and security (IIS 6 or 7 preferred) / 3+ years
* .Net Framework 2.0 and 3.5
* Windows Server security including active directory and file system
* Experience in distributed applications on Windows Server
* Customer focused attitude and good communication skills
* Applicants should be Filipino citizens or hold relevant residence status.

JPMorgan Chase & Co.
Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig.
Website: http://www.jpmorganchase.com/PHcareers

Customer Request Management Supervisor – (090051475)

RESPONSIBILITIES:

As Customer Request Management Supervisor, you will manage, coordinate and direct the daily operations of a unit of fifteen non-exempt staff members, assigning their work and setting workflow priorities, introducing them to new procedures and tracking their performance.  You’ll handle exception items, resolve complex issues, review and recommend system modifications and monitor daily business and quality review of input.  In this position, you will also recommend human resources actions (hiring, terminations, salary actions and promotions), coordinate with management and other supervisors to resolve problems and work on special projects. You can expect to have interaction with customers, suppliers and company employees outside your immediate work area.

Additional Job Description:

The Customer Request Management Supervisor is responsible for resolving customer call inquiries proceeding through appropriate work flows determined by questioning and listening. The position also recognize sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; Products and services, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.

As a Customer Request Management Supervisor you will also be responsible for resolving financial and non-financial customer inquiries through e-mail, correspondence, and fax (e.g. account explanations and maintenance) in the Prime, Non-Prime, and Home Equity portfolios. Day to day operations will also include but is not limited to customer driven and internal driven inquires in a form of a workflow route through Customer Care Workbench (CCW). In addition, the Customer Request Management Supervisor is responsible for compliance with the regulations of various government agencies, for following the Quality Operating Guidelines and its objectives, and to take corrective action as necessary. The position also entails analytical account research using diversified tools available for resolving individual and or account specific concerns. You will be contributing directly to the success of the firm by maximizing the depth and profitability of the customer’s relationship through partnering with specialists in Home Lending and other product areas. You will also provide exemplary customer service and effective solutions to service questions or other inquires. It will also be expected that the Customer Request Management Supervisor will adhere to performance guidelines in line with the department’s goal objectives.

REQUIREMENTS:

* At least one (1) year Customer Service experience in a call center environment is required

* 100% Customer Service Oriented Attitude

* Customer Service skills and mind-set

* Problem resolution, detail oriented

* Written and verbal communication

* Work as a team with shared goals

* Manage competing priorities with a sense of urgency

* Quick learner/adaptable and thrive in a changing environment

* Preferred Customer Care experience along with prior working knowledge of loan products.

ADDITIONAL REQUIREMENTS:

* Must have a YTD PMP score of at least 2.5 .

* Candidate must not be in any Performance Improvement Plan.

* Must not have received any written warnings or suspensions for the past 12 months.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City

RESPONSIBILITIES:

As a Collections Advisor, you will collect past due amounts on Chase accounts. You will contact customers by telephone and mail, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations.

REQUIREMENTS:

* College graduate or at least College level

* Fresh grads, undergrads and those without call center experience accepted

* Adaptability to a highly technical environment

* Excellent Interpersonal, communication and negotiation skills

* Excellent analytical skill

* Ability to work in a fast paced environment

* Willingness to work in shifting schedules, including graveyard

Please bring the following requirements for one (1) day processing:

* Updated copy of NBI Clearance

* Transcript of Records (TOR) for College Graduate/s

* 2 pcs. (each) 1×1 and 2×2 pictures (both in white background and with collar)

Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig Cit

RESPONSIBILITIES:

Business Description

Chase Card Services strives toward its vision of creating lifelong, engaged relationships with our customers by being a trusted provider of financial services. With more than 156 million cards in circulation and $151 billion in outstandings, Chase Card Services is one of the largest credit card issuers in the United States. Chase is the #2 credit card issuer in the US, and is the second-largest issuer of both MasterCard and Visa credit cards.

Chase offers a wide variety of general purpose cards to satisfy the needs of individual consumers, small businesses and partner organizations, including cards issued with AARP, Continental Airlines, Marriott, Southwest Airlines, United Airlines, Walt Disney Company and many other well-known brands and organizations. Chase also issues several private-label cards (including well-known brands such as Circuit City, Kohl’s, and the Canadian Sears Card business) and cards for small business owners as well.

Job Description

Must have a positive attitude, a desire to succeed and be goal driven. This position requires a strong sales desire while being quality and customer focused.
The card activation advisor’s role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.
As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

REQUIREMENTS:

Applicants should be Filipino citizens or hold relevant residence status.

Candidates should be willing to work on graveyard or day shifts, weekends and holidays with rotating schedules.

Applicants should have high motivation to work for a fast-paced and dynamic work environment.

Should have high motivation to work with American customers, clients and merchants via phone or email.

Should have strong customer handling skills.

Sales experience is an advantage.

Should have strong computer navigation and typing skills with knowledge of Microsoft Office application.

Please bring the following requirements for one day processing:

1. Transcript of Records (TOR)

2. NBI Clearance

3. 2 pcs. 1×1 and 2×2 pictures (both in collar and white background)

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City