Philippine Call Center Jobs
Recruitment Specialist (Sta. Rosa, Laguna)
( Sta. Rosa, Laguna)

The successful candidate will manage testing/interview schedules and the Recruitment Database. He/she will also assist in the recruitment process. Strong teamwork skills and the ability to perform in a fast-paced environment are essential qualities for him/her to succesfully assume this role.
Schedule candidate interviews with appropriate interviewing team and act as primary contact for candidates throughout process.
Maintain the recruitment database; Submit reports pertaining to relevant recruitment data, as needed by the HRD.
Assist in sourcing and screening applicants.
Other projects or duties assigned.
REQUIREMENTS:

College degree or equivalent experience
Knowledgeable in Windows and MS Office
Excellent written and verbal communication skills
Ability to work effectively with various types of people
Excellent organizational and problem solving skills
Must be willing to work in Sta. Rosa, Laguna

We also accept walk-in applicants Mondays – Fridays, 9am – 4pm at:

BTS Facility, SRE 2a, Sta. Rosa-Tagaytay National Road
Don Jose, Sta. Rosa City, Laguna

Company Name : 
InfoNXX Philippines Inc. 
Industry : 
Call Center / IT-Enabled Services / BPO 
Type of Company :
Private Limited Company, Local Based Company
Location :
11 th floor RCBC Tower 2 Ayala Avenue Makati 1206 
WebSite :
http://www.infonxx.com

TEAM MANAGER (Sta. Rosa, Laguna)
(Southern Tagalog – Sta. Rosa, Laguna)

Coach, develop, and motivate Customer Service Representatives (CSR). Assist in meeting individual and team performance goals. Assist in the management of the call center.
Track CSR’s performance through productivity, call times, quality, attendance and behavior.
Patrol and supervise call center floor by quickly responding to CSR’s with transfers, difficult searches, and customer complaints.
Perform administrative duties including reports generation, paid time off submission, schedule changes, punch corrections, reviewing and returning emails.
Participate in the selection of qualified candidates for open CSR positions.
Conduct counseling sessions for purposes of addressing performance issues or instilling employee discipline.
Attend meetings and hold team meetings and maintain team bulletin boards and various other communication tools.
Assist with taking calls during peak volume periods.

REQUIREMENTS:

College degree or equivalent experience
Management of leadership experience in customer service
Excellent English communication skills
Excellent interpersonal and organizational skills
Excellent Computer Skills; familiar with Excel application
Ability to multi task and learn and apply new skills
Prior Call Center Experience
Required language(s): English.
Willing to work in Sta. Rosa City, Laguna
We invite interested applicants to join the Management Job Fair at the Santa Rosa Call Center on July 25, 2008, from 9am – 4pm.
Walk-in applicants are also welcome, from Mondays thru Fridays, 9am – 4pm

Company Name : InfoNXX Philippines Inc. 
Industry : Call Center / IT-Enabled Services / BPO 
Type of Company :Private Limited Company, Local Based Company
Location :11 th floor RCBC Tower 2 Ayala Avenue Makati 1206 
WebSite :http://www.infonxx.com

Senior Internal Auditor
( Makati)

Strong background in Sarbanes-Oxley compliance audits
Handles projects on an annual basis to understand key cost and revenue drivers across functional areas of the business and to understand the business requirements
Will design risk management processes
Analyzes project results and formulate recommendations for changes in key business drivers, policy or procedure
Assesses the implementation of corrective action plans and verify their effectiveness.
Develops methodologies to measure impact of changes to drivers, policies and procedures
Reviews policies and procedures to ensure set up of proper/adequate accounting controls.
Gain an understanding of corporate systems and work with the systems applications group to determine which current applications could improve processes or solidify controls
Ensures compliance on documented corporate policies and procedures by establishing an annual action plan

REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in Economics, Finance/Accountancy/Banking or equivalent.
Required skill(s): CPA, CIA, Sarbanes Oxley.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably with work experience in dealing with foreign nationals – Americans or Europeans
Independent
Must be willing to work in Makati
Filipino citizens or hold relevant residence status
Above average knowledge of MS Office applications
Preferably Assistant Manager / Managers specializing in Finance – Audit/Taxation or equivalent
Willing to work in different shifts depending on the requirements of the department

Interested applicants are required to submit the following documents on their scheduled interview:

- latest copy of NBI clearance (original)
- latest copy of Police clearance (original)
- latest copy of Barangay Certificate (original)
- photocopy of SSS ID

InfoNXX Philippines Inc.
11 th floor RCBC Tower 2 Ayala Avenue Makati 1206
Website: http://www.infonxx.com

Jobs Philippine Call Center
Facilities Manager
(National Capital Reg – Makati City)

The main responsibility will be to keep the facility in a safe and well-maintained environment and maintain adequate records for contracts renewals
Managing the janitorial and security services is critical
Keeping good relations with the landlord is also critical to the success of this position
Responding to facility crises and ordinary day–to-day needs of employees is required to demonstrate customer service skills

REQUIREMENTS:

College degree holder
Minimum 3 to 5 years experience as Property Manager/Facility Manager/Plant Manager
Must know basic electric, HVAC, furniture systems, computer cabling, dealing with landlords and management of all types of facility maintenance contractors
Excellent interpersonal and verbal communications skills
Good written skills

Company Name : 
InfoNXX Philippines Inc. 
Industry : 
Call Center / IT-Enabled Services / BPO 
Type of Company :
Private Limited Company, Local Based Company
Location :
11 th floor RCBC Tower 2 Ayala Avenue Makati 1206
WebSite :
http://www.infonxx.com

Philippine Call Center Jobs

REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in ECE or related course
At least 3 year(s) of working experience with Core Network Equipment (Cisco Routers and Data Switches)
Clear understanding of Tier 1 and 2 troubleshooting methodology and practice Clear understanding of the different Cisco protocols (EIGRO, VLANs, VOIP)
Cisco Certification is an advantage Experience using networking tools
Experience working in a customer support environment
Can work 24×7, 12 hrs shifts
Good team player
Fast learner
Can work with minimal amount of supervision
Has good English communication skills
Applicants should be Filipino citizens or hold relevant residence status
Full Time positions available
To troubleshoot InfoNXX Global Network (Core)
To provide Tier 1 and 2 Core Network Support
To coordinate and validate network maintenance and build, between InfoNXX and Global Service Providers/Telco’s
To troubleshoot InfoNXX Global Network (Core)
To provide Tier 1 and 2 Core Network Support
To coordinate and validate network maintenance and build, between InfoNXX and Global Service Providers/Telco’s
To troubleshoot InfoNXX Global Network (Core)
To provide Tier 1 and 2 Core Network Support
To coordinate and validate network maintenance and build, between InfoNXX and Global Service Providers/Telco’s

Philippine Call Center Jobs

This position is responsible for the functional support and development of the Oracle Financial & HR Systems, taking the lead role in reconfiguring and improving any necessary processes and reporting enhancements within the contexts of Oracle Financials, HR & Purchasing systems.
Work within the e-Business Suite of Oracle Applications in order to: update and maintain applications; create and maintain reports; evaluate/implement new modules; perform data conversions; assist in software upgrades when necessary.
Interact with the end users to interpret and document business requirements and construct functional design specifications.
Evaluate and make recommendations on new and/or existing end-user tools and products.
Identify, quantify and document user requirements, increase efficiencies and resolve business issues
Act as liaison to various end-user communities
REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
Minimum three years progressive experience with the software development and operation of the Oracle Applications eBusiness suite of applications.
Prior experience implementing and/or supporting the Oracle e-Business Suite of applications (inc. Financials and HRIS).
Experience with SQL, PL/SQL, and Oracle Discoverer.
A firm understanding of the development life cycle including the analytical skills necessary to satisfy testing documentation, and Change Management requirements.
Knowledge of Java, JSP, HTML, XML, UNIX a plus.
Strong communication and organization skills required.
Solid understanding of information systems and their relationship to business functions.
Familiarity working with Accounting and/or HR principles a plus.
This position is responsible for the functional support and development of the Oracle Financial & HR Systems, taking the lead role in reconfiguring and improving any necessary processes and reporting enhancements within the contexts of Oracle Financials, HR & Purchasing systems.
Work within the e-Business Suite of Oracle Applications in order to: update and maintain applications; create and maintain reports; evaluate/implement new modules; perform data conversions; assist in software upgrades when necessary.
Interact with the end users to interpret and document business requirements and construct functional design specifications.
Evaluate and make recommendations on new and/or existing end-user tools and products.
Identify, quantify and document user requirements, increase efficiencies and resolve business issues
Act as liaison to various end-user communities

Philippine Call Center Jobs

To troubleshoot InfoNXX Global Network (Edge) incidents.
To provide Tier 1 and 2 Edge Network Support
To coordinate and validate network maintenance and build, between INFONXX and Global Service Providers/Telco’s
REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree in ECE or related course.
At least 3 year(s) of working experience with Edge Network equipment (Lucent, PABX Systems, Nortel, etc.)
Clear understanding of the different signaling protocols (SS7, ISDN, SIP, etc.)
Experience with the Cisco ICM system
Experience using network monitoring tools
Experience working in a customer support environment
Can work 24×7, 12 hrs shifts
Good team player
Fast learner
Can work with minimal amount of supervision
Has good English communication skills
Applicants must be willing to work in Makati
Applicants should be Filipino citizens or hold relevant residence status
Full-Time positions available.
To troubleshoot InfoNXX Global Network (Edge) incidents.
To provide Tier 1 and 2 Edge Network Support
To coordinate and validate network maintenance and build, between INFONXX and Global Service Providers/Telco’s