Workforce Planners
(National Capital Reg)
Responsibilities
* JOB SUMMARY
* Forecasting workload;
* Calculating staff requirements;
* Creating Schedules;
* Evaluating schedules;
* Capacity Planning;
* Research, Reports, and Analysis;
* Coordination with Operations and Client Services for strategies and action items.
Qualifications:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Industrial), Mathematics or equivalent.
* Required skill(s): iex, eWFM, Microsoft Excel.
* Preferred [...]

Assistant Training and Quality Director
(National Capital Reg - Marikina City) 
Responsibilities
Manages and spearheads the direction, coordination and management of the training program performance within specialty lines of business with the ICT Group.
Proven expertise in driving customer satisfaction, strong process mapping skills, analytical skills, ability to pull together multiple departments and create, implement and access action plans [...]

Philippine Call Center Jobs
Client Services Manager
(National Capital Reg - Mandaluyong City) 
Responsibilities
  To provide leadership and management of all client focussed activity within the company.
To manage responsibilities, tasks, priorities and professional development of all client services staff and resources within the company.
To conduct monthly reviews of each client and campaign to establish Team performance against pre-set [...]

Competencies and Responsibilities :
* Strong leadership skills, confident, interpersonal and motivational skills, has initiative, performance driven,proactive ;
* Result-oriented in meeting performance objectives in key performance metrics ;
* Decisiveness and has the vision for employee satisfaction ;
* Partner with Performance Improvement to identify training needs for the workgroup.
Qualifications:
* Bachelor’s Degree / College graduate ;
* Preferably one [...]