(National Capital Reg)
Responsibilities:
* Manage both Communication and Product training for specified programs.
* Oversee dedicated training teams as well as all training aspects and details.
* Ensuring that all training needs for identified programs are delivered in a timely and accurate manner.
* Be responsible for development, in partnership with the client, and roll-out of program specific training.
* [...]

(National Capital Reg – Muntinlupa City)
Responsibilities:
* Managing the performance & development of team leaders & managers.
* Ensuring high quality output from all processes and ensuring that performance is in line with service level agreements.
* Maintaining a relationship of trust between the customer and Genpact for ensuring seamless service delivery.
* Developing and delivering on forecasts, budgets [...]

(National Capital Reg – Muntinlupa City)
Responsibilities:
* Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
* Understand performance metrics and and perform trends analysis.
* Recommend & execute suitable actions to the customer while making process improvements [...]

AVP for Customer Service
(National Capital Reg – Muntinlupa City)
Responsibilities:
• Managing the performance & development of managers and team leaders.
• Ensuring high quality output from all processes and ensuring that performance is in line with service level agreements.
• Maintaining a relationship of trust between customers and Genpact for ensuring seamless service delivery.
• Developing and delivering on [...]

Operations/Senior Operations Managers
(National Capital Reg – Muntinlupa City)
Responsibilities:
* Be leaders of the company’s upcoming programs
* Drive team performance to meet client SLAs and targets
* Managing program/s on a daily basis
* Liaising with clients to ensure that objectives are aligned
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree.
* At least 5 year(s) of working experience in [...]

Manager for Quality
(National Capital Reg – Muntinlupa City)
Responsibilities:
1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.
2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.
3. Direct the improvement in the various processes, recognize the need for changes, and [...]

Genpact is a global provider of high-quality business and technology services. It delivers business impact through operational excellence – helping global enterprises improve their revenue, cash, costs, margins, speed, and customer relationships. Genpact has over 36,000 highly skilled associates specialized by industry – banking/finance, insurance, manufacturing, transportation, and automotive and by the impact areas they [...]

Technical & Helpdesk Support
(National Capital Reg)

Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): PC/network troubleshooting.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
* Applicants should be Filipino [...]

Call Center Jobs in Alabang
Helpdesk
(Alabang, Muntinlupa City)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or in Engineering (Computer/Telecommunication), or equivalent.
Preferably with experience in helpdesk function with a call center
Willing to work on night schedule
Analytical, excellent communication skills
Applicants must be willing to work in Alabang,Muntinlupa City.
Applicants should be Filipino citizens or hold [...]

Call Center Jobs in Philippines
Team Leader (Customer Service / ATM / Collections)
(National Capital Reg – Muntinlupa City)
Responsibilities:
Develop and manage group to provide assistance with ATM and voice support.
Source, hire and train a diverse work environment.
Responsible for performing call quality monitoring and coaching for positive results.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
At [...]