TECHNICAL SUPPORT ENGINEERS (LEVEL 3)

Responsibilities:

* 1) Provide 3rd level escalations support for network storage products to work in conjunction with various routers, switches and other networking devices.
* 2) Provide help to sales team to recommend and verify network designs
* 3) Review/validate internal documents and knowledge articles for internal and public dissemination.
* 4) Develop and conduct technical training to support staff and/or Netgear partners.
* 5) Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
* 6) Participate in product testing to assist in the new product release process.
* 7) Replicate customer reported issues to provide validation of defects to engineering.

Requirements:

* 1. Must demonstrate understanding of network topologies, as well as network implementation and design.
* 2. Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, storage technology and network management.
* 3. Must have in-depth knowledge and hand on experience working with NAS (RAID, file systems) in conjunction with permission control systems (MS/Window domain/Active Directory, etc).
* 4. Must have strong Linux file systems administration background.
* ___________________________________________________________________________

* Candidate must possess at lea

st a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent. Job role in Network/System Engineer or Others.
* 5 Full-Time positions available.

MAKE THE RIGHT CHOICE. CONCENTRIX.

WE NEED 700 AGENTS!
BE PART OF A PIONEERING ACCOUNT!
REGULARIZATION IN 90 DAYS!

P50,000 SIGNING BONUS FOR NETWORK OPERATING IT HELPDESK SUPPORT
P22,000 SIGNING BONUS FOR CREDIT REVIEW ANALYSTS, OUTBOUND SALES REPRESENTATIVES, TECHNICAL SUPPORT AGENTS ANDCUSTOMER SERVICE REPRESENTATIVES

You are invited to our EXCLUSIVE JOBFAIR
GLORIA JEAN’S COFFEE SHOP
AranetaCenter, Cubao, Quezon City
January 17, 20101 / Monday / 9:00AM-4:00PM
January 18, 2011/ Tuesday / 9:00AM-4:00PM

Come to our GRAND OPEN HOUSE RECRUITMENT
January 17-121 2011/ Monday-Friday / 9:00AM-4:00PM
We’re giving out LCD TV and movie tickets!

G/F e.Commerce Plaza, Citywalk 2, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Ave., Bagumbayan, Quezon City
Monday to Friday
9:00 am – 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE – 09273649066
SMART – 09194715065
SUN- 09238312891
www.concentrix.com

Quality Management Process Auditor
(National Capital Reg)

Responsibilities:

* Resposnible in assisting the lead Process Audit and Improvement Manager in performing Corporate Quality audits to ensure corporate and regulatory compliance.

* • Design/Create process map for existing or to be implemented processes
* • Perform Corporate Quality Process audits to ensure compliance with ISO and other applicable Standards
* Assist in ensuring effective closure, by working with auditees to ensure comprehension, development and execution of corrective/preventive action with regards to any non-conformance identified during audits.

* Create formal audit reports and assist in the assignment of corrective actions

* Assist in the development or modification of audit checklist as regulatory requirements change

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Industrial), Business Studies/Administration/Management or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Quantity Surveying or equivalent. Job role in Quantity Surveyor or equivalent.
* 1 Full-Time positions available.

Concentrix Corporation
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

COLLECTIONS ANALYST
(National Capital Reg – Quezon City)

Requirements:

* Excellent communication skills.
* With strong customer service orientation.
* Must have at least 6 months call center experience.
* Applicants should be Filipino citizens or hold relevant residence status.

You are invited to our EXCLUSIVE JOB FAIRS:

MALCOLM’S BURGER
Mother Ignacia St., Diliman, Quezon City(In front of ABS-CBN, ELJ Entrance)
August 16, 2010/ Monday / 07:00AM-11:00AM

GLORIA JEAN’S COFFEE SHOP
AranetaCenterCubao, Quezon City
August 16, 2010/ Monday / 01:00PM-04:00PM
August 17, 2010/ Tuesday / 01:00PM-04:00PM
August 18, 2010/ Wednesday / 09:00AM-12:00NN

GLORIA JEAN’S COFFEE SHOP
UnionBankTower, Onyx RoadCorner Meralco Avenue, PasigCity
August 17, 2010/ Tuesday / 06:00AM-10:00AM

GRAND OPEN HOUSE RECRUITMENT
August 16-20, 2010
Monday-Friday
09:00AM-04:00PM
Get a chance to win exciting GCs!

We prefer walk-in applicants!
Be regularized in 90 days!
5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday
9:00 am – 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE – 09273649066
SMART – 09194715065
SUN – 09238312891
www.concentrix.com

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

GIS SUPPORT ANALYST
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Others), Geographical Science, Geology/Geophysics or equivalent.
* Required skill(s): ESRI. GSI
* Preferred skill(s): ArcSDE geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes, and domains
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Has work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field;
* Strong grasp of the English language including grammar, punctuation, and consistency;
* Strong verbal English communication skills;
* Familiar with GIS and technical terms and has the ability to communicate technical information clearly and concisely;
* Strong analytical/problem solving skills;
* Good customer service skills;
* Has knowledge of Windows operating systems;

Call us at 423 8700 loc. 8815 or visit our website www.concentrix.com for further details

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Junior Programmers (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro City)

Responsibilities:

* Develop and maintain software applications to support specific needs of operations and support personnel so that calls made and reports submitted to customers are according to requirements.

* Coaches and assists programmers in building the software to meet operation deadlines and enhance staff competence.

* Conducts testing of software in preparation for its rollout to enhance its effectiveness and user- friendliness.

* Develops in- house production and backroom software based on the company’s requirements by following the software development cycle of clients both external and internal.

Requirements:

* Candidate must possess at least a Bachelor’s/ College Degree in Computer Science/ Information Technology, Art/ Design/ Creative Multimedia or equivalent.

* At least 1 year of working experience in the related field is required for this position.

* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Software Engineer/Programmer or equivalent.

* 2 Full-Time positions available.

* Applicants should be Filipino citizens or hold relevant residence status.

Synnex-Concentrix Corporation

Website:

http://www.link2support.com/

Company Address:
5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax:
423-4373
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Local Based Company

NOC VIRTUAL IT HELPDESK SUPPORT
(National Capital Reg – Quezon City)

Responsibilities:

* Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
* Utilize tools and documentation provided as necessary in resolving technical issues
* Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
* Effectively use escalation procedures as necessary
* Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure
* Manage day-to-day administration of server operating systems, file structures, and directory services
* Manage software distribution and updates
* Monitor servers
* Monitor logs for firewall and intrusion-detection systems
* Perform configuration, installation and monitoring duties
* Configure, troubleshoot, and remediate system and file backups
* Maintain systems through installation of updates, service packs, and hot fixes
* Perform high-level diagnostics and Tier 2/3 support
* Create and/or update internal Knowledge Base documents as needed
* Create and provide reports for management as needed

Requirements:

* Excellent communication skills.
* With strong customer service orientation.
* At least 6 months experience in a technical support environment.
* Must have high attention to detail and must be very organized
* Experience working in Information Technology Service Organizations
* Experience in Client/Server network configuration
* Critical Thinking and Problem solving skills
* Experience working with remote management tools
* Working knowledge of networking concepts
* Must have demonstrative experience with Active Directory, DNS, WINS, DHCP
* Familiarity with most of the following products: Windows Servers, Application servers, Linux, Windows XP/Vista, Windows Mobile 5/6
* Must have exemplary customer service skills and impeccable phone etiquette
* Will be required to do shift work to support a 7x24x365 operation
* Must be able to work effectively individually and in a team environment

You are invited to our

EXCLUSIVE JOB FAIR:
GLORIA JEAN’S COFFEE SHOP
Araneta Center, Cubao, Q.C.
May 11-12, 2010 / Tuesday-Wednesday / 08:00AM-04:00PM

GRAND OPEN HOUSE RECRUITMENT
May 11-14, 2010 / Tuesday-Friday / 9:00AM-4:00PM
GET A CHANCE TO WIN PSP GO AND EXCITING GCs!

We prefer walk-in applicants! Be regularized in 90 days! 5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday 9:00 am – 4:00 pm recruitment@concentrix.com 423-8700 local 8813 GLOBE – 09273649066 SMART – 09194715065 SUN – 09238312891 www.concentrix.com

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Customer Service Representative (Cagayan de Oro City)
(Northern Mindanao – Cagayan de Oro City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Proficient in English
* Can work overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Visit Us:

Concentrix Corporation
Block 2 Lot 3 Trade Street, Pueblo de Oro IT Park, Cagayan de Oro City

Contact Details:

Phone: (088) 853-2275
Email: recruitment_cdo@concentrix.com

Office Hours:

Mondays to Fridays 8:00am to 9:00pm
Saturdays & Sundays 8:00am to 5:00pm

APPLY NOW AND BE PART OF OUR GLOBAL TEAM!!!

Company Name :
Synnex-Concentrix Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Company Fax :
423-4373

Senior Programmers (Eastwood City)
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

Develop and maintain software applications to support specific needs of operations and support personnel so that calls made and reports submitted to customers are according to requirements.

Coaches and assists programmers in building the software to meet operation deadlines and enhance staff competence.

Conducts testing of software in preparation for its rollout to enhance its effectiveness and user- friendliness.

Develops in- house production and backroom software based on the company’s requirements by following the software development cycle of clients both external and internal.

Requirements:

•Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Art/Design/Creative Multimedia or equivalent.
•At least 3 year(s) of working experience in the related field is required for this position.
•Preferably 2-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Software Engineer/Programmer or equivalent.
•2 Full-Time positions available.
•Applicants should be Filipino citizens or hold relevant residence status.

Visit us at our website at www.concentrix.com or call us at 423-8700 Loc. 8815.

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Process Improvement Senior Manager (Eastwood City)
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

*
Lead Quality Management Systems planning at regular intervals across all functional levels within the organization and create an over-all plan for continuous improvement program.

*  Regularly benchmark against best practice quality standards and drive quality systems to meet these standards.

*
Act as the Quality Management Representative or assign within the PAI team for the ISO9001 certifications and other Quality Management certifications the company may pursue.

* Work with various Risk and Audit teams tom review process gaps and proposed solutions.

* Develop process improvement solutions to client processes affecting internal operations.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Engineering (Industrial), Mathematics or equivalent.
* At least 10 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City.
* Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
* Full-Time positions available.

Visit us at our website at www.concentrix.com or call us at 423-8700 Loc. 8815.

Company Name :
Synnex-Concentrix Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Company Fax :
423-4373