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Service Desk Analyst – L1
(National Capital Reg – Taguig City)
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24×7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* 100 Full-Time positions available.
Walk-in Venue: Cognizant Technology Solutions Philippines Inc, One World Square Building, Unit A, Mckinley Hill, Fort Bonifacio, Taguig City, Philippines – 1634
Company Name :
Cognizant Technology Solutions Inc
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
2/F One World Square Building, Unit A, Mckinley Hill, Fort Bonifacio Taguig City