TEchnical Support Engineers (Thai, Vietnam, Malay, Indonesian-speaking)
(Southern Tagalog – Cavite)

Responsibilities:
This position supports the Customer Care Centre Manager in handling all post-sales and pre-sales support, customer service and enquiries, and requests by all customers within the ASEAN / APJ region. This person is required to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs and technical support effectively.

• Initial troubleshooting and support of APC hardware, software & accessories
• Escalating problems to Technical Support Level 2 & Tiger Team when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Entering all incoming calls records in the call tracking system such as Intouch
• Issuing RMA and following up the fulfillment of swap program with a Service Partner.
• Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.
• Dispatching a Field Service Engineer either from APC or its Service Partner for AGS unscheduled on-site services.
• Providing a consultation to an APC customer who needs to upgrade the functionality and availability of their networks using APC accessories, software and services.
• Assisting in the upkeep of the local technical support lab and provide enhancements when required.
• Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.
• Encourage our customers to use RNS eSupport tools as much as possible, and guide the customer to use self-service knowledge base.

Requirements:

* Candidate must possess a Bachelor’s Degree preferably in Engineering (EE, ECE, CPE) or equivalent experience.

* With at least 3 years of working experience in the related field specializing in Technical & Helpdesk Support or equivalent from a Call Center environment.

* Experience / Knowledge of personal computers required.

* Experience with network operating systems preferred.

* Demonstrated ability to understand and explain technical information.

* Ability to solve customer problems via telephone.

* Excellent verbal and written communication skills.

* Fluent in Thai, Malay, Vietnam or Indonesian language.

* Willing to work in Cavite on day shift..

Interested applicants may also send their updated resume to:

The Recruitment Section
American Power Conversion Corporation
Phase 2 Blk 5 Lot 1 Cavite Economic Zone PEZA
Rosario, Cavite Philippines
or Email to: phrecruitment@apcc.com

American Power Conversion Corporation
ORDER ADMINISTRATOR

* Candidate must be a Bachelor’s Degree graduate preferably in Business, Engineering or Information Technology;
* With at least one year Call Center experience preferred;
* Sales or Customer support experience in a Hi-Tech environment shall have an advantage;
* Proficient in computer applications;
* With strong written and oral communication skills;
* With strong problem solving skills and technical aptitude preferred but not required;
* Attention to detail is a highly desired qualification;
* Demonstrates ambition and drive for results;
* Ability to work independently and handle multiple tasks simultaneously;
* Excellent interpersonal and communication skills;
* Desire to go and beyond to serve the customer;
* Capable of working in a dynamic, multinational environment;
* Fluency required in English.
* Applicants should be Filipino citizens or hold relevant residence status.

Interested applicants may also send their updated resume to:

The Recruitment Section
American Power Conversion Corporation
Phase 2 Blk 5 Lot 1 Cavite Economic Zone PEZA
Rosario, Cavite Philippines
or Email to: phrecruitment@apcc.com

CST Team Leader

    * Bachelor’s degree graduate in Business, Engineering or Information Systems;
    * One (1) Year minimum of Technical or Call Center Management/ Leadership experience;
    * At least three (3) years Call Center experience;
    * Demonstrated leadership skills;
    * Excellent interpersonal skills;
    * Proven conflict management skills;
    * Experience in customer interaction and understanding of customer satisfaction ;
    * Ability to organize and prioritize a variety of short and long term action items;
    * Strong written and oral presentation skills;
    * Solid understanding of APC’s product line and processes;
    * Ability to drive results through cross-functional teams;
    * Excellent analytical skills;
    * Strong ability to select candidates based on specified profile;
    * Fluency required in English. Other languages desired.
Interested applicants may also send their updated resume to:

The Recruitment Section
American Power Conversion Corporation
Phase 2 Blk 5 Lot 1 Cavite Economic Zone PEZA
Rosario, Cavite Philippines
or Email to: phrecruitment@apcc.com

Call Center Agents
(National Capital Reg)

Requirements:
Graduate of a 4-year course, preferably Nursing, Psychology, Pharmacy, Physical Therapy, Biology, Food and Nutrition and other related courses
Possesses excellent interpersonal and communication skills
Familiar wit computer applications i.e. MS Office, Internet, etc.
Fast learner with good analytical and problem-solving skills
With at least 1 year experience in Contact Centers is an advantage, but not a requirement
Individuals with at least 2 years college level education are also encouraged to apply.
Interested applicants please send your resume with your contact numbers to jennifert@apc.edu.ph for interview schedule or you may call us at 851-5503 to 05, Monday to Friday from 8am- 5pm. Look for Jenny.

Asia Pacific College/APC Technology Center/The APC Center
3 Humabon Place, Magallanes Makati City 1232.
Website: http://www.apc.edu.ph/

Fulfillment Coordinator
(Southern Tagalog – Cavite)

Responsibilities:
The Fulfillment Coordinator will be responsible for proactively supporting the working relationships with direct APC transactional accounts.
They will be the primary contact to support customer’s order delivery requirements including scheduling, resolution of pricing issues and interfacing with Supply Planning for product availability and general account support within an account set.
Specific responsibilities include proactively managing open orders, fielding outgoing calls to direct transactional accounts regarding backorder management, and insure on time delivery, field incoming inquiries from direct transactional accounts regarding logistics, order fulfillment, and APC order management policies.
They will also be responsible for working with other departments within APC to improve on time delivery and customer satisfaction, as well as other duties as needed.

Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field preferably in Engineering, IT or Business.
With at least 3 years of working experience in Customer Care Center; Technical support experience or background shall be an advantage.
With at least 1 year preferred experience with both ERP and CRM systems, Microsoft Suite, Visio, and E-Mail communication tool.
Proactive management of all customer facing issues.
Possesses excellent communication skills (written and verbal).
Demonstrates account ownership and organizational skills.
with solid business process understanding and decision making.
Able to handle stress and multiple, conflicting priorities.

Interested applicants may also send their updated resume to:

The Recruitment Section
American Power Conversion Corporation
Phase 2 Blk 5 Lot 1 Cavite Economic Zone PEZA
Rosario, Cavite Philippines
or Email to: phrecruitment@apcc.com

Fulfillment Coordinator
(Southern Tagalog – Cavite)

Responsibilities:
The Fulfillment Coordinator will be responsible for proactively supporting the working relationships with direct APC transactional accounts.
They will be the primary contact to support customer’s order delivery requirements including scheduling, resolution of pricing issues and interfacing with Supply Planning for product availability and general account support within an account set.
Specific responsibilities include proactively managing open orders, fielding outgoing calls to direct transactional accounts regarding backorder management, and insure on time delivery, field incoming inquiries from direct transactional accounts regarding logistics, order fulfillment, and APC order management policies.
They will also be responsible for working with other departments within APC to improve on time delivery and customer satisfaction, as well as other duties as needed.

Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field preferably in Engineering, IT or Business.
With at least 3 years of working experience in Customer Care Center; Technical support experience or background shall be an advantage.
With at least 1 year preferred experience with both ERP and CRM systems, Microsoft Suite, Visio, and E-Mail communication tool.
Proactive management of all customer facing issues.
Possesses excellent communication skills (written and verbal).
Demonstrates account ownership and organizational skills.
with solid business process understanding and decision making.
Able to handle stress and multiple, conflicting priorities.

Interested applicants may also send their updated resume to:

The Recruitment Section
American Power Conversion Corporation
Phase 2 Blk 5 Lot 1 Cavite Economic Zone PEZA
Rosario, Cavite Philippines
or Email to: phrecruitment@apcc.com

CUSTOMER SERVICE REP. (For CAVITE)  
 
The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer Satisfaction. The role will provide customers post-sales technical support for APC’s core product line and advise potential and existing cutomers on product selection. This will require an understanding of system availability concepts and APC’s solutions for providing uptime.

CSR’s are required to interpret polocies and make business decisions under pressure, base on customer and company needs  to meet deadlines with minimal supervision. Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.

Essential Functions:

·         Provides post-sales technical support via phone.
·         Ensures every interaction creates the optimal customer experience.
·         Assist potential customer with product selection and configuration.
·         Identifies and routes large opportunities to sales teams for follow-up and closure.

REQUIREMENTS:

·         Graduate of Bachelor’s Degree preferably in Engineering, Business or Information Technology or equivalent experience;
·         Preferably with at least 1 year Call Center or Technical Support experience;
·         Other Technical or Engineering experience shall be an advantage;
·         Fresh Graduates with high scholastic records, technical orientation and good English communications skills are encouraged to apply;

·         Must have strong problem solving skills and technical aptitude;
·         Demonstrates ambition and drive for results;
·         Should have excellent interpersonal and communication skills;
·         Must have the desire to go and beyond to serve the customer;
·         Fluency in English is required;
·         Willing to work in shifting schedule;
·         Willing to work in Cavite.

Interested applicants may also send their updated resume to:
The Recruitment Manager

AMERICAN POWER CONVERSION CORP. B.V.
Admin Building Ph 2 Blk 5 Lot 1 Cavite Economic Zone
EPZA Rosario, Cavite
Or fax to #: 046 437-3278
 

RECRUITER (for Call Center roles) – CAVITE Based  
 
 
Requirements:
Possess a Bachelors Degree in Human Resources Management, Business Management or its equivalent;
Minimum of 1 year experience in recruitment for Call Center / Technical Support roles;
Adept in conducting Competency Based Interview;
With excellent communication skills;
Proficient with MS Office applications like Word, Excel and PowerPoint;
Has proficient time management and decision making skills;
Applicants must be willing to work in Cavite;
NOTE : This is a project base requirement.

Interested applicants may also send their updated resume to:
The Recruitment Manager

AMERICAN POWER CONVERSION CORP. B.V.
Admin Building Ph 2 Blk 5 Lot 1 Cavite Economic Zone
EPZA Rosario, Cavite
Or fax to #: 046 437-3278
 

Philippine Call Center Jobs
Service Desk Analyst-Call Center Operations

Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication) or equivalent.
1-2 years experience in IT Technical support, preferably in a call center operations;
Interet/focus in specializing in Server management, LAN/WAN Adminnistration and PABX Administration.

Interested applicants may also send their updated resume at our employment website at:

www.apcc.com/employment/positions.cfm

American Power Conversion
2nd Street PEZA, Rosario, Cavite Cavite 1000.
Website: http://www.apcc.com
 

Call Center Jobs in the Philippines
American Power Conversion
ORDER ADMINISTRATOR
(Southern Tagalog – Cavite)

Requirements:

Candidate must be a Bachelor’s degree preferrably in Business, Engineering or Information Techology;
At least with one year call center experience;
Sales or Customer support experience in a high tech environment shall have an advantage;
Fluency in English is required;
Proficient in computer application;
Strong written and oral communication skills;
Strong problem solving skills and technical aptitude preferred but not required.
Interested applicants may also send their updated resume at our employment website at:

www.apcc.com/employment/positions.cfm

American Power Conversion
2nd Street PEZA, Rosario, Cavite Cavite 1000.
Website: http://www.apcc.com/