Archive for the 'APAC Customer Service Inc.' Category

Financial Analyst (Hyperion Essbase)

Thursday, July 3rd, 2008

Call Center Jobs in Alabang
Financial Analyst (Hyperion Essbase) - Alabang
(National Capital Reg - Muntinlupa City)
Responsibilities:
Measures performance against key metrics/plans and analyzes variance to provide management with relevant and timely information regarding revenue, expense management, performance to plan, productivity analysis, headcount reporting, etc.
Performs highly complex financial analysis across regions, as well as operations as a whole
Prepares [...]

Report Analyst

Thursday, July 3rd, 2008

Report Analyst (Cubao)
(National Capital Reg - Quezon City)
Responsibilities:
Ensure accurate and timely completion of all reports including daily client reports, reconciliations, monthly reports and additional client report analysis
Analyze the information in spreadsheet formats, resolving discrepancies and inconsistencies with the appropriate departments (ie. Leads Management, IT, Billing, etc.)
Assist in discussing, designing, developing, and implementing reports defined in [...]

Facilities Supervisor

Wednesday, July 2nd, 2008

Philippine Call Center Jobs
Facilities Supervisor (Cubao)
(National Capital Reg - Quezon City)
Performs daily maintenance and upkeep of the facility, both interior and exterior. Includes general cleaning, minor repairs, and purchasing supplies.
Manages service agreements and vendor relationships. Includes obtaining capital funding for projects.
Supervises Facilities Technicians, mailroom representative, and security personnel.
Administers hazard policy (Hazcom). Includes training in the [...]

Financial Analyst

Tuesday, July 1st, 2008

Call Center Jobs in Alabang
Financial Analyst (Hyperion Essbase) - Alabang
(National Capital Reg - Muntinlupa City)
Responsibilities:
Measures performance against key metrics/plans and analyzes variance to provide management with relevant and timely information regarding revenue, expense management, performance to plan, productivity analysis, headcount reporting, etc.
Performs highly complex financial analysis across regions, as well as operations as a whole
Prepares [...]

Help Desk Analyst - Alabang

Friday, June 27th, 2008

Help Desk Analyst - Alabang
(National Capital Reg - Alabang, Muntinlupa City)
Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
Provide technical support to computer [...]

Senior Programmer Analyst Cubao

Wednesday, June 25th, 2008

Senior Programmer Analyst Cubao (Night Shift)
(National Capital Reg - Quezon City)
Analyzes, reviews, and alters programs to increase operating efficiency or adapt to new requirements
Builds business applications that may include the following components: user interface, data modeling, data management and complex back-end systems
Works with System Analysts to define and develop architectural enhancements that provide additional functionality [...]

Billing Analyst - Alabang (Night Shift)

Tuesday, June 24th, 2008

Billing Analyst - Alabang (Night Shift)
(National Capital Reg - Alabang, Muntinlupa City)
Responsibilities:
Responsible for daily invoice preparation, audits billing and invoicing for discrepancies, reconciles revenue and posts to general ledger. Requires daily communication with internal business contacts.
Requirements:
Willing to work night Shift
Willing to be assigned in Alabang Site
Candidate must possess at least a Bachelor’s/College Degree in Business [...]

Financial Analyst - Alabang

Thursday, June 19th, 2008

Financial Analyst - Alabang (Night Shift)
(National Capital Reg - ALABANG (Night Shift))
Responsibilities:
Measures performance against key metrics/plans and analyzes variance to provide management with relevant and timely information regarding revenue, expense management, performance to plan, productivity analysis, headcount reporting, etc.
Performs highly complex financial analysis across regions, as well as operations as a whole
Prepares monthly and quarterly [...]

Workforce Forecaster

Monday, June 16th, 2008

Workforce Forecaster
(National Capital Reg - Quezon City)
Responsibilities:
Maintain and analyze historical trend data within Forecasting and Scheduling tool for all specified departments and countries. This includes maintaining accurate seasonal factors and holiday factors on a department-specific basis.
Provide local Operation Planning teams with contact volume, handle times, and staffing projections on a weekly, daily, and intra-day basis.
Prepare [...]

Call Center in Alabang - Operations Manager

Tuesday, June 10th, 2008

Operations Manager - Alabang
(National Capital Reg - Muntinlupa City)
Manage performance on all programs to meet and exceed all client and company expectations. Ensure Key Performance Indicators (KPI’s) are achieved. May directly communicate with client regarding KPIs.
Directly supervises Team Leader and others such as Assistant Operations Manager (AOM). Responsibilities include interviewing, hiring, and training employees; planning, [...]