Quality Assurance Analyst
(National Capital Reg)

Responsibilities:

* Maintain updated records of all process, procedures and compliance manuals and ensures 100% compliance of the Operations Department
* Conducts call evaluation through barge calls to be able to monitor and review agent’s actual performance
* Coordinate with the Training Officer in identifying and recommending the areas of improvement of the employees under Operations Department
* Provides Business Analyst with QA reports related to call handling and account management
* Create QA forms then review and update according to industry standards
* Conducts coaching in relation to proper handling of calls and talk-offs
* Work with the team to develop QA program and processes to address client-specific quality standards and expectations
* Coordinate, strategize and develop systems to improve quality
* Works closely with Team Leaders and provides feedback to improve quality scores
* Keeps up to date with knowledge and skills needed to service client
* Works with QA Manager to generate quality reports on individual collection associates and teams
* Rates sessions of Collection Associates and records results in the QA database
* Communicate QA feedback issues to operations Team Leaders & Manager

Requirements:

* A Bachelor’s Degree or equivalent work related experience.
* Strong leadership skills and preferably at least a year experience in managing a team.
* Demonstrated track record of successful cross-functional collaboration
* Successful history in implementing / maintaining quality systems and applying technology to improve business processes
* Knowledge of Quality Assurance Programs and Call Monitoring/ Recording Systems
* Strong understanding of Collections, FDCPA, and other Federal/ State Laws pertaining to call center and collection/ outbound dialling practices
* Exceptional interpersonal skills – has the ability to actively listen and build rapport with employees.
* Must be able to demonstrate communicate CLEARLY and accurately skills and methods.
* Self – directed, self motivated, can work under pressure.
* Proficient knowledge of MS Office Products (Word, Excel, Power Point, Outlook) is required

Company Name :
Admerex Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
14F 107 The Peak Tower LP Leviste St. Salcedo Village Makati 1200

Global Systems Administrator
(National Capital Reg – Makati City)

Responsibilities:

* Support and Administer the Global Server/Desktop Infrastructure
* Second/Third Level support escalation for Floor Support staffs and External Support Providers
* Manage Domain Server, DNS, DHCP, MS Exchange Email System, SharePoint Server, Virtual Servers, Web & FTP Servers, MOM
* Monitor Server Storage Capacity and Threshold, Alerts, and Services
* Handles vendor escalation of all Server/Desktop Issues
* Testing and Deployment of Server/Desktop Security Patching
* Engage on various current and future IT projects (e.g. Domain Integration, Server Migration & Consolidation, MS Exchange Upgrade, SharePoint Site migration, Desktop Standardize Build, Software Distribution, etc.)
* Product Evaluation for Servers & Desktops

Requirements:

* Atleast 5 years solid experience providing IT Support and Windows System Administration
* Strong skills on the following technology:
* – OS Platform: Windows Server 2003, Active Directory, DNS, DHCP
* – Backup System: Veritas BackupExec / Netbackup
* – Database Platform: MS SQL Server 2007
* – MS Exchange 2005/2007 Server, MS SMS, Proxy Servers, IIS/FTP, MS Virtual, MS MOM
* – Server and Desktop Builds and Hardware Redundancy (Clustering, RAID, SAN/NAS, etc.)
* – Infrastructure Applications: Sharepoint 2007, MOC or any IM Solution, BMC Remedy or any CRM or Helpdesk System, Server Monitoring & Alert System
* – Shrink-wrap Applications: MS Office, Visio,
* Experience documenting IT Run Books
* Good understanding and keeping up with new technologies in the market
* Preferred but not required:
* – With experience on BPO/Call Centre industry
* – Networking: TCPIP, Subnets, VLAN, monitoring tools like MRTG, HP Openview, etc.
* – Programming/Automation: VB Scripting, Batch file, etc.

Company Name :
Admerex Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
14F 107 The Peak Tower LP Leviste St. Salcedo Village Makati 1200

Outbound Call Center Representative
(Makati)

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Makati.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Full-Time positions available.

Admerex Solutions Inc.
14F 107 The Peak Tower LP Leviste St. Salcedo Village Makati 1200

Recruitment Officer
(National Capital Reg – Makati)

Responsibilities:
Monitor daily recruitment statistics and pipe to ensure hiring targets are met
Support HR Manager in developing and implementing appropriate recruitment and sourcing strategies
Ensure the smooth flow of the recruitment process by supervising the application pipeline and monitoring daily recruitment activities
Attend to and resolve escalated concerns related to recruitment procedures
Provide regular updates to team members and operations to ensure alignment in the recruitment process
Develop, maintain and update recruitment materials and marketing collaterals
Conduct initial interviews for candidates as needed
Participate in and supervise recruitment runs and job fairs
Prepare weekly and monthly recruitment statistics for reporting purposes
Send daily reports to management team on completion targets
Keep updated on industry or HR trends and practices pertaining to recruitment

Requirements:

Bachelor Degree
A minimum of 3 years experience in human resources, with emphasis on volume recruitment and employee programs
Proficiency in targeted Selection interviewing techniques Familiarity with all human resources areas specifically, recruitment
Knowledge of local labor laws, government regulations and compliance requirement
Excellent verbal and written English communication skills
Strong planning, organizational and coordination skills
Solid analytical and decision-making skills
Applicants must be willing to work in Makati.

Admerex Solutions Inc.
14F 107 The Peak Tower LP Leviste St. Salcedo Village Makati 1200

Accountant
(National Capital Reg – Makati)

Responsibilities:
Assist in management of accounts Payables such as check preparation, handling of Petty Cash, processing of payroll (including required government reporting related to payroll), handling of follow-ups from suppliers, and coordination of various matters with local Banks.
Provide assistance in client invoicing and follow up of Collections for local clients.
Assists Finance with the production of the in Half and Annual accounts

Requirements:
Bachelor’s Degree in Accountancy
Minimum of 2 years experience in finance with exposure to commonly used accounting applications/software
Preferably CPA
Ability to manage own time efficiently and work to deadlines
Good interpersonal and communication with excellent written and oral English language skills
Strong sense of personal responsibility

Admerex Solutions Inc.
14F The Peak Tower LP Leviste St. Salcedo Village Makati 1229