Quality Assurance Analyst
Wednesday, September 3rd, 2008Quality Assurance Analyst
(National Capital Reg)
Responsibilities:
* Maintain updated records of all process, procedures and compliance manuals and ensures 100% compliance of the Operations Department
* Conducts call evaluation through barge calls to be able to monitor and review agent’s actual performance
* Coordinate with the Training Officer in identifying and recommending the areas of improvement of the employees [...]






