Requirements:

* Bachelor’s/College Degree in Business Administration, Banking and Finance, Commerce, Management, Accounting, Economics, or other related field.
* Preferably with at least 6 mos. experience in the call center industry.
* Must be a fast learner.
* Willing to undergo extensive training.
* Must be willing to work on shifting schedules and/or graveyard shifts.
* Must be willing to work in Makati City.
* Must have excellent communication skills.
* Fresh graduates are welcome to apply.
* Candidates with active Series 7 & 63 licenses are encouraged to apply. (Premiums are given to License holders.)

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: HR_manila@accessww.com

ACCESS YOUR FUTURE

Company Name :
Access Worldwide
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
18F RCBC Plaza Yuchengco Tower Ayala cor. Sen. Gil Puyat Avenue Makati City
Company Fax :
02.7291494

Requirements:

* Preferably with at least 1 year experience in outbound sales (BPO/Call Center Industry)
* Must be willing to work on shifting schedules and/or graveyard shifts
* Must be willing to work in Makati City
* Must have strong sales experience
* Must have strong English skills
* Capable of selling with a consultative approach
* College graduates preferred but not required
* Applicants should be Filipino citizens or hold relevant residence status.

Fresh graduates are welcome to apply.

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

ACCESS YOUR FUTURE

Company Name :
Access Worldwide
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
18F RCBC Plaza Yuchengco Tower Ayala cor. Sen. Gil Puyat Avenue Makati City -
Company Fax :
02.7291494

Requirements:

* Fluently speaks and understands Mandarin
* Excellent verbal and written English communication skills
* Preferably with 6 mos. to 1 year experience in the call center industry.
* Experience in the financial, banking and/or business service industry is a plus.
* Must be willing to work on shifting schedules and/or graveyard shifts.
* Must be willing to work in Makati City.
* Fresh graduates are welcome to apply.

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

* Major Responsibilities:
* – Dynamically manage call center workforce for activities across a network of 4 sites,
* optimizing service levels on a real time basis, while ensuring the most efficient use of resources
* – Analyze call center metrics (ASA, AHT, Occupancy and Volume to determine patterns/trends)
* – Collaborate with key business partners to identify opportunities for improvement of resource utilization and service levels
* – Administration and Utilization of WFM applications (Data Central, Blue Pumpkin, ICM, Symon)
* – Administration of WFM Inboxes (Data Central and E*Trade Command Center)
* – Report generation
* – Maintain communication channels regarding events that impact call centers
* – Perform other duties as requested by supervisor
* Education and/or Experience:
* – 4-year degree preferred
* – 1-3 years experience in a call center environment
* – Prior WFM experience a strong plus
* – Strong business, operational, and procedural knowledge of a call center
* – Proficiency with MS applications (Excel / Access / Etc…)
* – Basic understanding of telecom routing structures (ICM)
* – Strong analytical skills
* – Strong written communication skills

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Workforce Analyst – Intraday (URGENT)
(National Capital Reg)

Requirements:

* Major Responsibilities:
* – Dynamically manage call center workforce for activities across a network of 4 sites,
* optimizing service levels on a real time basis, while ensuring the most efficient use of resources
* – Analyze call center metrics (ASA, AHT, Occupancy and Volume to determine patterns/trends)
* – Collaborate with key business partners to identify opportunities for improvement of resource utilization and service levels
* – Administration and Utilization of WFM applications (Data Central, Blue Pumpkin, ICM, Symon)
* – Administration of WFM Inboxes (Data Central and E*Trade Command Center)
* – Report generation
* – Maintain communication channels regarding events that impact call centers
* – Perform other duties as requested by supervisor

* Education and/or Experience:
* – 4-year degree preferred
* – 1-3 years experience in a call center environment
* – Prior WFM experience a strong plus
* – Strong business, operational, and procedural knowledge of a call center
* – Proficiency with MS applications (Excel / Access / Etc…)
* – Basic understanding of telecom routing structures (ICM)
* – Strong analytical skills
* – Strong written communication skills

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

Bachelor’s / College Degree Holder; Master’s Degree holder preferred
More than two (2) years experience in the same capacity in a call center industry
Excellent knowledge of workforce management tools (i.e. Blue Pumpkin, CNTRVIEW, IEX, etc.) and processes
Technical understanding of telecom hardware (i.e. PBX, ACD, IVR, etc.)
Demonstrated ability to analyze metrics, statistics and data trends
Excellent Verbal and written communication skills in English.
Ability to lead, motivate, and deliver feedback to others, including peers
Organizational, facilitation and presentation skills
Problem solving skills / strong analytical skills
Ability to present at all levels of management, including client management
Management skill
Knowledge of client relations management
Ability to manage multiple priorities and meeting tight deadlines

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

Bachelor’s/College Degree holder.
Preferably with 6 mos. to 1 year experience in the call center industry.
Experience in the financial, banking and/or business service industry is a plus.
Must be willing to work on shifting schedules and/or graveyard shifts.
Must be willing to work in Makati City.
Must have excellent communication skills.
Fresh graduates are welcome to apply.
We entertain walk-in applicants between 10am to 6pm Mondays to Fridays.

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

At least one (1) year recruitment experience in the same industry.
Bachelor’s degree holder in Psychology, Behavioral Science or othe related courses.
Excellent communication skills.
Ability to work in a fast paced environment.
Ability to manage multiple tasks simultaneously and deliver results according to business priorities.
Knowledgeable in the use of MS Office applications.
With very keen attention to detail.
Willing to work on shifting schedules and/or graveyard shift.

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

DUTIES AND RESPONSIBILITIES:
Works with the Sr. Training Manager to build a high-performing training team through, recruiting, hiring, coaching, motivation, recognition, self-development and support of career development.
Develops and implements internal systems and procedures to ensure the cost-effectiveness, consistency and continuous improvement of training and Leadership Development Programs.
Takes the lead at the site to organize process improvement and leadership development teams, and provides training and/or support to the site team.
Performs other duties that may be assigned from time to time.

KNOWLEDGE AND SKILLS REQUIREMENT
Bachelor’s degree holder in Psychology, Behavioral Science, Business Administration or other related courses.
2 – 4 years training experience, preferably in the call center industry; 1 year of which in a supervisory capacity
Training certification preferred
Process Improvement experience preferred
Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving
Ability to quickly adapt in a dynamic and fast-paced environment
Excellent time management skills
Computer literacy (word processing, spreadsheets, process mapping and database applications)
Ability to track, analyze and present data / trends
Excellent oral, written, and interpersonal communication skills
Must be well organized, demonstrate initiative, ability to follow through and able to manage multiple projects
Data entry, spelling, grammar, and proofreading skills required
Ability to work in both a team environment and autonomously
Excellent listening skills and attention to detail
Demonstrate high degree of integrity and confidentiality
Knowledge of adult learning

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com

Requirements:

Bachelor’s/College Degree holder.
Preferably with 6 mos. to 1 year experience in the call center industry.
Experience in the financial, banking and/or business service industry is a plus.
Must be willing to work on shifting schedules and/or graveyard shifts.
Must be willing to work in Makati City.
Must have excellent communication skills.
We entertain walk-in applicants between 10am to 6pm Mondays to Fridays.

ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -

TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com