Technical Support Representative
The Technical Support Representative is primarily responsible for providing DSL technical support solutions according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner.
REQUIREMENTS:
Graduate of any degree with 6 months experience in [...]
Call Center Quality Assurance
The Call Center Quality Assurance team provides general quality and continuous improvement support and assists in the roll-out of quality related activities to the organization. They ensure that all activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
REQUIREMENTS:
We [...]
Call Center Operations Management
The Call Center Operations Management manages and coordinates the operational infrastructure and performance of the Accenture Customer Contact Services. This includes participation in the development, implementation, and administration of policies, systems, and procedures to improve efficiency of operations, and drives organization’s Call Center Vendors to meet expected Service Levels and Key Performance [...]
Six Sigma Lead
You will implement Operational Excellence Process Integration, Metrics, and Compliance and lead process improvement projects in partnership with different Unit and Team Leads. And will play a key role in the efficient and effective practice of Operations Excellence within the organization.
REQUIREMENTS:
Graduate of any business related course
With high exposure and experience in Six Sigma [...]
Reports Analyst
You will provide reports and executive summaries that are accomplished with a high level of accuracy, efficiency and completeness. You will be using advanced MS Excel and other reporting tools therefore proficiency in computers, the internet and MS Office Programs is an advantage.
REQUIREMENTS:
Candidate must be experienced in providing reports and executive summaries.
Preferably with at [...]
Workforce Management
The Workforce Management Team is responsible for sustaining the workforce needed to successfully accomplish strategic intent while balancing career and lifestyle goals of employees. This includes planning, organizing and managing workload through accurate forecast, staff calculation, call volume allocation, and management report.
REQUIREMENTS:
We need highly qualified and skilled candidates with 2 years of Workforce Management [...]
Collections Supervisor
You will manage the operation of all account receivable processes. You will maintain service level agreements and internal financial targets and develop a leadership team that focuses on client delivery, continuous improvement, people development and financial prudence.
REQUIREMENTS:
Accounting or Business graduate.
At least 3 years supervisory experience in Accounting or Finance.
Good analytical and communication skills.
At Accenture, [...]
Collections Assistant
You will be in charge of securing cash payments, researching outstanding obligations, assisting the customer with invoicing queries, resolving disputes, and generating statements and aged open item reports.
REQUIREMENTS:
Graduate of Accounting or any related business course
At least 6 months experience in Accounts Receivable or Credit and Collections
Excellent customer service skills
Good analytical and communication skills
At Accenture, [...]
Philippine Call Center Jobs
Reports Analyst
You will provide reports and executive summaries that are accomplished with a high level of accuracy, efficiency and completeness. You will be using advanced MS Excel and other reporting tools therefore proficiency in computers, the internet and MS Office Programs is an advantage.
REQUIREMENTS:
Candidate must be experienced in providing reports and executive [...]
Collections Supervisor
You will manage the operation of all account receivable processes. You will maintain service level agreements and internal financial targets and develop a leadership team that focuses on client delivery, continuous improvement, people development and financial prudence.
REQUIREMENTS:
Accounting or Business graduate.
At least 3 years supervisory experience in Accounting or Finance.
Good analytical and communication skills.
At Accenture, [...]
