Technical Support Representative
RESPONSIBILITIES:
* Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction.
* Provide assistance in handling customer’s Technical Requirement.
REQUIREMENTS:
* Graduate/Diploma Holder or College Level with equivalent experience.
* Preferably 6 months to 1 year relevant experience in a call center handling technical support account or in outsourcing, shared services, operations.
* Knowledge/ experience in [...]

Accenture Philippines
Career Opportunities for SAP Professionals
RESPONSIBILITIES:
* Support end-to-end SAP Application Maintenance and execute System Implementation Projects covering SAP R3’s core modules (FI, CO, SD, MM, PP, BW, PM) as well as SAP BASIS & ABAP programming.
* Project Scope normally centers on the following:
o System integration/deployment
o Application outsourcing
o Application development work
REQUIREMENTS:
* College educated, or equivalent
* At [...]

Technical Support Representative
RESPONSIBILITIES:
* Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction.
* Provide assistance in handling customer’s Technical Requirement.
REQUIREMENTS:
* Graduate/Diploma Holder or College Level with equivalent experience.
* Preferably 6 months to 1 year relevant experience in a call center handling technical support account or in outsourcing, shared services, operations.
* Knowledge/ experience in [...]

Intra Day Operations Analyst
This job is responsible for the achievement of customer support Service Levels by managing call volumes among multiple vendor call centers to ensure optimal performance. Requires continuous interaction with the IDO and vendors to maximize service level metrics with the intent of achieving service level and contractual objectives across vendors.
REQUIREMENTS:
* Bachelor’s degree [...]

OUTBOUND COLLECTIONS REPRESENTATIVE
An Outbound Collections Representative monitors account activity for payments, contractual adjustments, and balance accuracy. Key responsibilities include establishing payment arrangements with customers and perform outbound collections calls for a Utility company based in UK.
REQUIREMENTS:
• Bachelor’s degree holder
• At least 6 months experience working in outbound/financial accounts
• Knowledgeable in OS navigation and functions
• Excellent [...]

Customer Service Associates – (Experienced Call Center Agents)
(National Capital Reg - Mandaluyong City)
RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from the United States, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls [...]

Operations Manager
The Operations Manager manages their team to ensure that Service Level Agreements are met. They are responsible for submitting and executing plans to meet the business objectives of their team.
Main accountabilities:
• Monitor daily output of team
• Provide developmental feedback to team members
• Enforce company policies (including disciplinary actions)
• Create/modify performance appraisals.
• Create weekly team [...]

Collection Team Lead
The Collections Team Lead is responsible for supervising a team of collectors and meeting Service Level Agreements (SLAs) while maintaining a high level of customer satisfaction.
REQUIREMENTS:
Graduate of any business-related course
With at least 2 years experience in Accounts Receivable/Call Center
Experienced in credit & collections processes
Knowledgeable in contact center processes and operations
Good problem solving and [...]

Associates for Health Operations Services
for Entry level
Health Operations Services group are composed of deals of the most-recognized group of health insurance providers in the United States serving millions of members. Over the years, they are highly committed to serve the health insurance needs of residents in various major US states. Together with its branded affiliates, [...]

System Administrator
The Accenture Manila Delivery Center is currently looking for System Administrators to provide support for systems, including installation and configuration, system tools and remote access solutions, maintenance of systems, troubleshooting, and engagement of vendors for hardware problems. The System Administrator analyzes and recommends hardware reconfiguration, supports advanced features such as availability solutions, clustering, partitioned [...]