Philippine Call Center Jobs
24/7 Customer Philippines Inc.
On-Line Acquisition Representative
(National Capital Reg - Makati)
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Required language(s): English.
Applicants must be willing to work in Makati.
Strong ability to communicate with experienced agents from a varied demographic background
Good negotiation skills, selling and rebuttal […]

Philippine Call Center Jobs
24/7 Customer Philippines Inc.
Payroll Specialist
(National Capital Reg - Makati)
Responsibilities:
Administers pay and benefits to employees within the site
Adheres to CompBen policies; escalates issues and concerns to immediate superior for appropriate action
Performs timekeeping for site employees
Coordinates with TLs, OMs, WFM for clarifications on timekeeping matters
Conducts orientation session on basic CompBen matters such as pay […]

Philippine Call Center Jobs
Responsibilities:
Lead in the preparation and consolidation of all management reports
Track, analyze and report on customer profitability, product-line profitability, productivity metrics, weekly forecasts, monthly financial reports, board financial analysis, annual budgets and pricing customer proposals
Assess reports and, where possible, improves effectiveness of all reports templates
Generate, collate and provide meaningful analyses and reporting of […]

Philippine Call Center Jobs
Responsibilities:
Provide detailed and accurate evaluations for agents
Assist Training and Operations Team in agent development during the fishbowling period
Close coordination with team leaders on agent’s performance on quality metrics
Act as subject matter experts on product knowledge and program updates
Close coordination with clients in updating call flows, call process, and quality guidelines
Updating and reporting […]

Philippine Call Center Jobs
Responsibilities:
Assess language quality and communication skills using the accepted monitoring form
Deliver timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement
Perform coaching sessions for agents undergoing transition
Collaborate with team leaders and trainers/ training managers in improving agents’ communication skills
Requirements:
Bachelor’s degree
Outstanding written and oral English communication […]

Philippine Call Center jobs
Responsibilities:
Responsible for people development and alignment of goals to meet client objectives
Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for […]

Philippine Call Center Jobs / BPO Industry
Responsibilities:
Administers pay and benefits to employees within the site
Adheres to CompBen policies; escalates issues and concerns to immediate superior for appropriate action
Performs timekeeping for site employees
Coordinates with TLs, OMs, WFM for clarifications on timekeeping matters
Conducts orientation session on basic CompBen matters such as pay computation, benefits policies and availment […]

Philippine Call Center Jobs
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any related field
At least 5 years of working experience in the related field is required, with at least 2 years in the same capacity
In-depth knowledge on Payroll and Compensation and Benefits Administration
Working knowledge on Payroll/Time and record keeping systems
Excellent communication and interpersonal skills
Strong […]

Philippine Call Center Jobs / BPO Industry
Responsibilities:
This position is responsible for delivering program wide performance for the client by analyzing, tracking monitoring and coaching on the performance of a cluster of service delivery units composed of Operations Managers, Team Leaders and Call Center Representatives. . The objective is to consistently meet client goals and service […]

Philippine Call Center Jobs
Responsibilities:
Understand historical data and volume projections; monitors and adjusts IEX to maximize resource utilization.
Monitor call traffic to meet required call-handling, adjusting call routing configurations or staffing levels on a real-time basis as needed to ensure campaign KPIs are met
Monitor intra-day scheduling forecast compared to actual volumes make necessary adjustments throughout the day […]