Philippine Call Center Jobs

Your Next Call Center Jobs is just a click away



Archive for the ‘24/7’ Category

Monday
Sep 13,2010

Business Continuity Planning (BCP) Senior Officer
(National Capital Reg)

Responsibilities:

As a Process Gatekeeper

He/She will own & be in charge of numerous critical systems & processes that will ensure 247 Customer Philippine’s core BCP processes are efficient, timely, relevant, accurate and updated.  This fundamentally translates into a high service level and strong resiliency of the entire organization that is a critical success element for all clients handled and serviced

As a Coordinator

As team coordinator, he/she will be in charge of coordinating numerous & various teams performing different functions leading to an all-important result – completion and continuous improvement of the living BCP document.

He/She will be in real-time coordination with cutting-edge information and in touch with all members of the Disaster & Emergency Control Team during, before and after incidents and disasters.  In the course of performing this, he/she is expected to always create, inspire, motivate, develop & maintain his/her relationship with the various business groups and operating units who have a stake in business continuity processes.

Requirements:

* Candidate must possess at least a Bachelor's/Co

llege Degree of any related field
* Should have at least 7 years solid professional working experience where half should be under a management or supervisory capacity performing Business Continuity and Disaster Recovery Plan formulation, gatekeeping, and implementation
* Should have at least been involved and finished any six sigma project from his/her previous work.
* Strong analytical, organizational, and decision-making skills
* Highly proficient in MS Word, Excel, Powerpoint, Outlook & Project
* Should possess an excellent technical aptitude level and has attended seminars and trainings reinforcing subject-matters directly related to Crisis or Incident Management, Business Continuity and Disaster Recovery methodologies
*

Should possess strong project management skills, & display a high-level of compliance to sound business principles & policies.

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City. You may also invite your friends to apply. Contact us at 79-247-77 or 0915-721-5977.

24/7 Customer Philippines, Inc.

Company Address:
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Fax:
02-79-248-99
Industry:
Call Center / IT-Enabled Services / BPO

zp8497586rq
  • Comments Off
  • Wednesday
    May 5,2010

    Outbound Sales Representatives (Australian Account)
    (National Capital Reg – Makati City)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures.
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information.
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
    * Responsible for customer case documentation.
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service.
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Bachelor’s Degree in any field with at least 6 months experience in a call center (outbound sales)
    * For undergraduates, completed at least 2 years of college with at least 6 months recent exeprience in a call center (outbound sales)
    * Strong PC, keyboard and internet skills, with the ability to simultaneously navigate through systems
    * Excellent command of English
    * Excellent interpersonal skills
    * Ability to sell company products to meet the customers’ needs
    * Ability to quickly absorb new information and must be adaptable to change
    * Keen attention to detail
    * Highly developed problem solving and conflict resolution skills
    * Start Date: May 13

    Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

    We are accepting applicants every weekday from 8:30 AM – 5:00 PM

    You may also invite your friends to apply.

    Contact us at 79-247-77 or 0915-721-5977

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99

    Monday
    May 3,2010

    Nursing Graduates for Customer Service Representative (Australian Account)
    (National Capital Reg – Makati City)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures.
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information.
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
    * Responsible for customer case documentation.
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service.
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Candidate must possess at least a Bachelor’s/College Degree in Nursing
    * No call center experience required
    * Excellent command of English
    * Strong customer service orientation
    * Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

    Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

    We are accepting applicants every weekday from 8:30 AM – 5:00 PM

    You may also invite your friends to apply.

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99
    Contact us at 79-247-77 or 0915-721-5977

    Saturday
    Jan 23,2010

    (National Capital Reg – Makati)

    Responsibilities:

    * Responsible for people development and alignment of goals to meet client objectives
    * Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
    * Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor.
    * Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
    * Responsible for supporting workforce required staffing levels to meet client service level requriements
    * Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on client specific program.
    * Responsible for managing team meetings and participating in operations leadership meetings
    * Responsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.
    * Responsible for use and training of call center tools related to performance monitoring and tracking.
    * Responsible for assisting in resolving conflict, issues related to payroll and other concerns.

    Requirements:

    * Bachelor’s Degree in a related field from a four year college university
    * Four years equivalent experience in the call center industry with at least 1 year in a supervisory role
    * Leadership experience in people management specifically coaching for performance
    * Call Center related training desired

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99

    Saturday
    Jan 23,2010

    Customer Service Representatives (Day Shift)
    (National Capital Reg – Makati)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
    * Responsible for customer case documentation
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
    * Fresh graduates of any business-related course
    * For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
    * Excellent command of English
    * Strong customer service orientation
    * Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

    Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

    Contact us at 79-247-77 or 0915-721-5977

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :

    02-79-248-99

    Tuesday
    Dec 29,2009

    (National Capital Reg – Makati)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
    * Responsible for customer case documentation
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Bachelor’s degree in any Financial/Math related course with at least 6 months experience in a call center (inbound or outbound)
    * Experience handling finance, credit and collections in a call center is preferred.
    * Full-Time positions available.
    * Must be willing to work in Makati.
    * Willing to start on February 2010.

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99

    Tuesday
    Dec 29,2009

    Call Center Agents for US, Australian, and UK Accounts

    (January 2010)
    (National Capital Reg)

    Requirements:

    * Technical Service Representatives (US Account)

    * Bachelor’s Degree in any computer or IT-related course
    * At least 3 months recent experience in the call center industry from a technical account
    * For undergraduates, completed at least 2 years of college with at least 3 months recent
    * experience in an international call center from a technical account
    * Start Dates: January 11, 18, and 25

    * Customer Service Representatives (Australian Account)

    * Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
    * Fresh graduates of any business-related course
    * For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
    * Start Dates: January 7, 14, and 28

    * Customer Service Agents (UK Account)

    * Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
    * Fresh graduates of any business-related course
    * For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
    * Start Dates: January 21 and 28
    * Applicants should be Filipino citizens or hold relevant residence status.

    Interested applicants can visit our recruitment office at the G/F MJ Plaza Building, 106 Valero Street, Salcedo Village, Makati City.

    Contact us at 79-247-77 or 0915-721-5977.

    24/7 Customer Philippines, Inc.
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

    Friday
    Dec 18,2009

    (National Capital Reg – Makati)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
    * Responsible for customer case documentation
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Candidate must possess at least a Bachelor’s/College Degree in any field.
    * Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
    * Have not worked in a call center at all.
    * Full-Time positions available.

    Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

    Contact us at 79-247-77 or 0915-721-5977.

    24/7 Customer Philippines Inc.
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

    Friday
    Dec 18,2009

    (National Capital Reg – Makati)

    Requirements:

    * REQUIREMENTS:

    * Candidate must possess at least a Bachelor’s/College Degree
    * Post Graduate Diploma/Master’s Degree in Human Resource Management or equivalent is an advantage
    * Experience: Handled over-all HR operations, with depth in labor relations, at a Supervisory capacity for medium/large sized companies; Knowledge in labor laws
    * Language Skills: Articulate, Good command of English (both oral and written)
    * Key Personal Attributes: Analytical, process-oriented, can multi-task, team player, strong interpersonal skills, has professional maturity, with integrity, creative, strong drive to learn, strong leadership skill

    * PRIMARY DUTIES AND RESPONSIBILITIES:

    * Performs and handles day-to-day transactions at the corporate/account level, which include activities in line with the following: Employment contracts, Corporate Orientation for New Hires, Employee Relations, Employee Wellness Program, Employee Engagement Program, HRIS, Timekeeping System, Code of Conduct, Payroll/Benefits Administration
    * Rolls-out/Deploy HR programs within one’s account: Performance Management, Talent Management, Competency Development and Management, among others
    * Delivers standard service and information to employees within one’s account
    * Provide support to Employee Services Manager

    18th Floor, Philam Tower
    8767 Paseo de Roxas, Makati City
    Philippines, 1200

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99

    Friday
    Dec 18,2009

    (Day Shift)
    (National Capital Reg – Makati)

    Responsibilities:

    * Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
    * Responsible for adhering to client call handling protocol and procedures
    * Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
    * Responsible for resolving customer needs, concerns and problems.
    * Responsible for educating the customer on detailed product information
    * Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
    * Responsible for customer case documentation
    * Responsible for proper call escalation, call transfer and redirection of customer concerns.
    * Responsible for delivering voice of the customer feedback to the client to improve overall service
    * Responsible for delivering insight on how to improve overall customer satisfaction.
    * Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

    Requirements:

    * Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
    * Fresh graduates of any business-related course
    * For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
    * Excellent command of English
    * Strong customer service orientation
    * Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

    Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

    Contact us at 79-247-77 or 0915-721-5977

    Company Name :
    24/7 Customer Philippines, Inc.
    Industry :
    Call Center / IT-Enabled Services / BPO
    Type of Company :
    Private Limited Company, Local Based Company
    Location :
    MJ Plaza 106 Valero St. Salcedo Village Makati 1200
    Company Fax :
    02-79-248-99


    Join and Like Us on Facebook


    Categories

    Archives

    hit counters