(National Capital Reg – Makati)
Responsibilities:
* Responsible for people development and alignment of goals to meet client objectives
* Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of [...]

Customer Service Representatives (Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving [...]

(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and [...]

Call Center Agents for US, Australian, and UK Accounts
(January 2010)
(National Capital Reg)
Requirements:
* Technical Service Representatives (US Account)
* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For undergraduates, completed at least 2 years of college with at least 3 months [...]

(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and [...]

(National Capital Reg – Makati)
Requirements:
* REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree
* Post Graduate Diploma/Master’s Degree in Human Resource Management or equivalent is an advantage
* Experience: Handled over-all HR operations, with depth in labor relations, at a Supervisory capacity for medium/large sized companies; Knowledge in labor laws
* Language Skills: Articulate, Good command of [...]

(Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns [...]

(National Capital Reg – Makati)
Requirements:
* Minimum 4-year college diploma from a reputable school, preferably technical or a management course (a BS in Engineering and/or Architecture, strongly preferred)
* Post graduate or masters studies preferred but not necessary
* Should possess an excellent technical aptitude level and has attended seminars and trainings reinforcing subject-matters directly related to asset [...]

(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and [...]

(National Capital Reg)
Requirements:
* Bachelor’s degree in Human Resources Management or any related field
* 5 years experience in the same capacity, gained from the call center and/or BPO industry
* Working knowledge and hands-on experience in Compensation and Benefits, Labor Relations, Organizational Development, Talent and Performance Management, and Employee Wellness Programs
* Excellent written and oral English communication [...]