Business Continuity Planning (BCP) Senior Officer
(National Capital Reg)

Responsibilities:

As a Process Gatekeeper

He/She will own & be in charge of numerous critical systems & processes that will ensure 247 Customer Philippine’s core BCP processes are efficient, timely, relevant, accurate and updated.  This fundamentally translates into a high service level and strong resiliency of the entire organization that is a critical success element for all clients handled and serviced

As a Coordinator

As team coordinator, he/she will be in charge of coordinating numerous & various teams performing different functions leading to an all-important result – completion and continuous improvement of the living BCP document.

He/She will be in real-time coordination with cutting-edge information and in touch with all members of the Disaster & Emergency Control Team during, before and after incidents and disasters.  In the course of performing this, he/she is expected to always create, inspire, motivate, develop & maintain his/her relationship with the various business groups and operating units who have a stake in business continuity processes.

Requirements:

* Candidate must possess at least a Bachelor's/Co

llege Degree of any related field
* Should have at least 7 years solid professional working experience where half should be under a management or supervisory capacity performing Business Continuity and Disaster Recovery Plan formulation, gatekeeping, and implementation
* Should have at least been involved and finished any six sigma project from his/her previous work.
* Strong analytical, organizational, and decision-making skills
* Highly proficient in MS Word, Excel, Powerpoint, Outlook & Project
* Should possess an excellent technical aptitude level and has attended seminars and trainings reinforcing subject-matters directly related to Crisis or Incident Management, Business Continuity and Disaster Recovery methodologies
*

Should possess strong project management skills, & display a high-level of compliance to sound business principles & policies.

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City. You may also invite your friends to apply. Contact us at 79-247-77 or 0915-721-5977.

24/7 Customer Philippines, Inc.

Company Address:
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Fax:
02-79-248-99
Industry:
Call Center / IT-Enabled Services / BPO

Outbound Sales Representatives (Australian Account)
(National Capital Reg – Makati City)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures.
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information.
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for customer case documentation.
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service.
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s Degree in any field with at least 6 months experience in a call center (outbound sales)
* For undergraduates, completed at least 2 years of college with at least 6 months recent exeprience in a call center (outbound sales)
* Strong PC, keyboard and internet skills, with the ability to simultaneously navigate through systems
* Excellent command of English
* Excellent interpersonal skills
* Ability to sell company products to meet the customers’ needs
* Ability to quickly absorb new information and must be adaptable to change
* Keen attention to detail
* Highly developed problem solving and conflict resolution skills
* Start Date: May 13

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

We are accepting applicants every weekday from 8:30 AM – 5:00 PM

You may also invite your friends to apply.

Contact us at 79-247-77 or 0915-721-5977

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Nursing Graduates for Customer Service Representative (Australian Account)
(National Capital Reg – Makati City)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures.
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information.
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for customer case documentation.
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service.
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Nursing
* No call center experience required
* Excellent command of English
* Strong customer service orientation
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

We are accepting applicants every weekday from 8:30 AM – 5:00 PM

You may also invite your friends to apply.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99
Contact us at 79-247-77 or 0915-721-5977

(National Capital Reg – Makati)

Responsibilities:

* Responsible for people development and alignment of goals to meet client objectives
* Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor.
* Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
* Responsible for supporting workforce required staffing levels to meet client service level requriements
* Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on client specific program.
* Responsible for managing team meetings and participating in operations leadership meetings
* Responsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.
* Responsible for use and training of call center tools related to performance monitoring and tracking.
* Responsible for assisting in resolving conflict, issues related to payroll and other concerns.

Requirements:

* Bachelor’s Degree in a related field from a four year college university
* Four years equivalent experience in the call center industry with at least 1 year in a supervisory role
* Leadership experience in people management specifically coaching for performance
* Call Center related training desired

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Customer Service Representatives (Day Shift)
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Excellent command of English
* Strong customer service orientation
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s degree in any Financial/Math related course with at least 6 months experience in a call center (inbound or outbound)
* Experience handling finance, credit and collections in a call center is preferred.
* Full-Time positions available.
* Must be willing to work in Makati.
* Willing to start on February 2010.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Call Center Agents for US, Australian, and UK Accounts

(January 2010)
(National Capital Reg)

Requirements:

* Technical Service Representatives (US Account)

* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For undergraduates, completed at least 2 years of college with at least 3 months recent
* experience in an international call center from a technical account
* Start Dates: January 11, 18, and 25

* Customer Service Representatives (Australian Account)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Start Dates: January 7, 14, and 28

* Customer Service Agents (UK Account)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Start Dates: January 21 and 28
* Applicants should be Filipino citizens or hold relevant residence status.

Interested applicants can visit our recruitment office at the G/F MJ Plaza Building, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

24/7 Customer Philippines, Inc.
MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
* Have not worked in a call center at all.
* Full-Time positions available.

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

24/7 Customer Philippines Inc.
MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

(National Capital Reg – Makati)

Requirements:

* REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree
* Post Graduate Diploma/Master’s Degree in Human Resource Management or equivalent is an advantage
* Experience: Handled over-all HR operations, with depth in labor relations, at a Supervisory capacity for medium/large sized companies; Knowledge in labor laws
* Language Skills: Articulate, Good command of English (both oral and written)
* Key Personal Attributes: Analytical, process-oriented, can multi-task, team player, strong interpersonal skills, has professional maturity, with integrity, creative, strong drive to learn, strong leadership skill

* PRIMARY DUTIES AND RESPONSIBILITIES:

* Performs and handles day-to-day transactions at the corporate/account level, which include activities in line with the following: Employment contracts, Corporate Orientation for New Hires, Employee Relations, Employee Wellness Program, Employee Engagement Program, HRIS, Timekeeping System, Code of Conduct, Payroll/Benefits Administration
* Rolls-out/Deploy HR programs within one’s account: Performance Management, Talent Management, Competency Development and Management, among others
* Delivers standard service and information to employees within one’s account
* Provide support to Employee Services Manager

18th Floor, Philam Tower
8767 Paseo de Roxas, Makati City
Philippines, 1200

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

(Day Shift)
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Excellent command of English
* Strong customer service orientation
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems

Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99