Call Center Quality Assurance
Philippine Call Center Jobs
Call Center Quality Assurance
The Call Center Quality Assurance team provides general quality and continuous improvement support and assists in the roll-out of quality related activities to the organization. They ensure that all activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
REQUIREMENTS:
We need highly qualified and skilled candidates with at least 1 year of Quality Management Operations experience and has a demonstrated client and customer services performance and services excellence through quality operations at the highest level. Must have working knowledge in MS Office applications, quality assurance software and tools, and Avaya Telephony systems and technology in both CMS and Callmaster; have excellent written and verbal communication skills, strong focus on customer service, analytical problem solving ability, and cost-effective decision-making skills.
Open Positions are QA Analyst and QA Team Lead.
Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.
Keen on building a long term career with a leading global company? Then contact us today 7029000 loc 14420 or local 22939.
Visit www.accenture.com/philippinecareers for more details.
Accenture is an Equal Opportunity Employer
Company Name :
Accenture
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
5/F Makati Stock Exchange Ayala Avenue Makati City 1200
WebSite :
http://accenture.com/philippinecareers