Call Center Quality Assurance
Call Center Quality Assurance
The Call Center Quality Assurance team provides general quality and continuous improvement support and assists in the roll-out of quality related activities to the organization. They ensure that all activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
REQUIREMENTS:
We need highly qualified and skilled candidates with at least 1 year of Quality Management Operations experience and has a demonstrated client and customer services performance and services excellence through quality operations at the highest level. Must have working knowledge in MS Office applications, quality assurance software and tools, and Avaya Telephony systems and technology in both CMS and Callmaster; have excellent written and verbal communication skills, strong focus on customer service, analytical problem solving ability, and cost-effective decision-making skills.
Accenture
5/F Makati Stock Exchange Ayala Avenue Makati City 1200.
Website: http://accenture.com/philippinecareers