CALL CENTER OPERATIONS
Philippine Call Center Jobs
CALL CENTER OPERATIONS MANAGEMENT
The Call Center Operations Management manages and coordinates the operational infrastructure and performance of the Accenture Customer Contact Services. This includes participation in the development, implementation, and administration of policies, systems, and procedures to improve efficiency of operations, and drives organization’s Call Center Vendors to meet expected Service Levels and Key Performance Indicator (KPI’s).
REQUIREMENTS:
We need highly qualified and skilled candidates with 3 years of Call Center Operations Management experience. Candidates must have demonstrated strong leadership skills, creative and enthusiastic approach to collaborative development of client relationships and opportunities, strong structured problem solving abilities and intellectual aggressiveness, and the ability to establish credibility quickly to promote a team environment conducive to impacting change.
Open Positions are Operations Manager, Operations Supervisor, Subject Matter Expert, Outbound Collections Manager, Contact Center Regional Manager and Vendor Site Manager.
Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.
Keen on building a long term career with a leading global company?
Then contact us today at 7029000 loc 14420 or local 22939.
Visit www.accenture.com/philippinecareers for more details.
Accenture is an Equal Opportunity Employer
Company Name :
Accenture
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
5/F Makati Stock Exchange Ayala Avenue Makati City 1200