Call Center Operations Analyst (Sutherland Global Services Inc.)
(National Capital Reg – Taguig City)
Responsibilities:
The Call Center Operations Desk is responsible for helping the operations team meeting the Service Levels and schedule adherence:
• Monitors queue spy and aux usage of agents.
• Sends essential interval to the Program/Management team
• Sends day-end reports to Program Management team
• Monitors attendance and sends daily attendance reports
• Monitor real time schedule adherence and reports non compliance
• Work closely with the Program Manager and Supervisors to conduct real –time root cause analysis of SLA impacts
• Assigning schedules for all Agents.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Highly analytical and keen to details
* Candidates must be willing to work in Taguig City.
* Flexible to work on night shift work schedules
* Fresh graduates are encouraged to apply.
* Full-Time positions available.
visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.
Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200
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