Call Center Manager
Call Center Manager (EDSA/Ortigas)
(National Capital Reg)
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Overseas the daily operations of the call center and its various components, ensuring compliance with set goals.
Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation.
Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
Develop and direct the management of Customer Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through upsell and promotional programs, and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenue.
Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Provides advice and assistance to senior management and the planning, implementations, and evaluation of modifications to existing operations, systems, and procedures.
Continuously investigate and introduce process improvement measures and present suggestions to the General Manager for consideration.
Participate in vendor negotiations to ensure product relevance and cost-efficiency.
Develops annual operating budgets and provides fiscal direction of the department.
Requirement: 1 Position
Company Name :
Teleperformance Global Telemarketing and Teleservices Soluti
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :
http://www.teleperformance.ph
