Call Center Jobs Philippines - Quality Manager
Quality Manager
(Alabang, Muntinlupa City)
Responsibilities:
PRINCIPAL DUTIES
1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.
2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.
3. Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions. Ensure the use of problem-solving and root-cause analysis where necessary and also be responsible for compliance of the Service Level Agreements (SLAs).
4. Identify Process Improvement opportunities; implement action plans to enhance operating effectiveness while reducing total costs and increasing the productivity gains.
5. Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.
6. Responsible for the Visual Management of dashboards and metrics of their respective shop floors.
7. Supporting key stakeholders (like, Operations, BD etc.) creating/building case studies which have driven business impact.
8. Coach and Mentor Green Belts.
9. Provide effective selection, assignment, motivation, development, performance management and recognition of employees.
10. Be the cultural change agent for Lean Six Sigma.
11. Others as and when required
Requirements:
Candidate must possess at least a Bachelor’s/College Degree or Advanced Post/Graduate Degree in any discipline.
At least 5 year(s) of working experience in the related field is required for this position, preferably, with 2-3 years experience in running a function/department.
Experience in BPO organization would be an added advantage.
Must be an effective communicator both internally and with customer and regulatory personnel.
Strong influential & analytical skills.
Should have ability to independently handle customer interactions.
Should have the ability to lead a team of professionals and have proven effectiveness in successful leadership and management of resources in a matrix environment.
Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
Applicants must be willing to work in Alabang,Muntinlupa City
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
www.genpact.com
Genpact LLC Philippines
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone,
Filinvest Corporate City, Alabang Muntinlu.
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