RESPONSIBILITIES:

  • Implementation of new programs for his/her respective QA Team which includes attending kick-off meetings and delivering qa requirements before and after the launch
  • Engaging Internal and External Clients (CMs, Site Directors, OMs, etc) on Quality requirements, issues and updates on process and policies
  • Manages the budget to ensure that the team is well within the allocated budget
  • Leads client presentations during Client Reviews, etc
  • Manage performance of QA Leaders (in their team) thru scorecard reviews and coaching
  • Provide ample support for their QA Leaders
  • Manages Internal QA performance and QA Related Service Delivery Performance Metrics to ensure that we meet and exceed goals
  • Other duties and responsibilities that may be assigned due to business needs.

REQUIREMENTS:

  • Six Sigma certification is strongly preferred
  • Experience with Lean methods is strongly preferred
  • 5-7 years of experience in leading a quality department
  • Experience in managing the budget of the team
  • Outstanding written and oral communication skills
  • Experience working with outsourced call center/business process companies is strongly preferred
  • Experience with training, organizational development, learning management would be a strong plus
  • Willing to work in Cebu.

Apply here : www.etelecarecareers.com

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