Call Center Jobs Philippines : Customer Care Professional – JPMorgan Chase & Co.
Customer Care Professional – Home Lending – Manila – (090055929)
RESPONSIBILITIES:
As a Chase Home Lending, Customer Care Professional, you will provide personalized service (telephone and/or written) that meets or exceeds clients’ time and quality expectations. In our call center, you will execute transactions promptly and accurately to respond to clients’ requests and inquiries. To meet these demands, you will focus on understanding the firm’s service policies, systems and legal compliance regulations as well as our products and services.
REQUIREMENTS:
* Minimum of six months of customer service experience required
* Minimum six months of sales experience required
* Strong Communication skills, both written and oral
* Ability to multi-task: type while listening, view multiple screens and systems, keep up to date with new procedures
* Must be willing to have the ability to work in a fast-paced, heavy call volume environment
* Intermediate level PC navigation skills
* Strong client focus mindset with moderate proficiencies in consulting/ advising clients, answering inquiries and providing information, and managing difficult situations with customers
* Ability to apply effective listening skills
* Strong problem solving and decision making skills
* Ability to cross-sell Chase products and services with some prior experience in phone-based sales
* High School diploma or equivalent required
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City
Permalink for Call Center Jobs Philippines : Customer Care Professional – JPMorgan Chase & Co.
