CALL CENTER JOBS : JPMorgan Chase & Co.
Customer Service Representative
RESPONSIBILITIES:
* Services internal and external clients across all lines of business via inbound and outbound telephone, fax, and email contact on depository and all Treasury products and services
* Assumes accountability for client satisfaction through ownership of problem, product knowledge, and ensuring timely and accurate follow-up
REQUIREMENTS:
* Strong computer skills is essential
* Field and resolve incoming inquiries/requests across all Treasury Services Core Cash products and services for clients
* Take ownership of client problems; clarifies client issues/objections; appropriately escalates issues for assistance
* Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies with bank and department policies and procedures
* Understands department and individual key performance measurements and goals
* Maintains client interaction records by consistently capturing data on the call tracking system
* Excellent spoken and written communication skills in English
PREFERRED SKILLS and EXPERIENCE:
* At least one year call center experience or one to three years of proven customer service experience in banking is required
* Excellent communication skills (verbal and written) with an emphasis on banking terminology
* Demonstrated listening skills and ability to use probing questions
* Ability to work in a fast paced environment and an adaptability to change
* Strong problem solving and decision making skills
* Exhibits ability to work effectively in a team environment
* Must be PC literate with proficiency in W/MS Windows
* Multi-lingual is a plus (Spanish)
JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorgan.com
