Call Center Agent in Taguig
Call Center Agent - Fraud Inbound
(National Capital Reg - Taguig City)
Requirements:
* We accept undergrads and fresh graduates.
* Candidates should have excellent command of the English language.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidates should be willing to work on graveyard or day shifts, weekends and holidays with rotating schedules.
* Applicants should have high motivation to work for a fast-paced and dynamic work environment.
* Should have high motivation to work with American customers, clients and merchants via phone or email.
* Should have strong computer navigation and typing skills with knowledge of Microsoft Office application.
* Required language(s): English.
* As a Fraud Call Center Representative, you will answer incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale and verifying their security information and account activity. You will also play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.
Application Instructions
To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through
www.chase.com/careers
Company Name :
JPMorgan Chase Bank, N.A.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
7th floor Net Quad, 4th Ave. cor 30th St., Fort Bonifacio, Taguig City
Company Tel :
632 - 7563JOB
WebSite :
http://www.chase.com/careers