Operations Manager (LEGAL)
(National Capital Reg)

Responsibilities:

* Responsible for providing functional expertise amd product leadership, including publishing strategy and general business expertise for products and product lines, ensuring alignment and support of department and organization objectives.
* Develops systems and services that support Company and business unit needs; provides leadership and focus in area of expertise.
* Responsible for achieving measurable results on time and on budget.
* Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.
* Formulates and implements procedures on operational processes; ensures operations’ effective achievement of objectives.
* Prepares related reports and audits current procedures to monitor efficiency of operations.

Requirements:

* 3-5 yrs previous Call Center experience with a minimum of 3 years Call Center OperationsManagement experience.
* Ability to create work schedules that balance the forecasted workload against specialist availability and shift flexibility, costs, and service level requirements for a multi-shift group with a large number of employees.
* Experience working with Microsoft Office including Excel, Outlook, Access, etc.
* Experience with P&L/Budgeting, etc.
* Strong understanding of call center metrics.
* Strong communication skills and ability to understand how to motivate teams and individuals.

Company Name :
Asia Select Inc.
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
6/F Anthenaeum Bldg., 160 Leviste St. Salcedo Village Makati City 1200
Company Fax :
(02) 814 4299

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