APC : Order Administrators
Philippine Call Center Jobs
APC American Power Conversion
Job Category : Call Centre - Accounts Services, Call Centre - Agents (Inbound / Outbound), Call Centre - Others
The Order Administrator position will be responsible for ensuring a high level of Customer Satisfaction by performing order processing transactions in the ERP and CRM applications. Working closely with Fulfillment and Project Coordinators to manage orders and process them in a timely fashion. Answering customer inquiries on pricing and availability.
Additional responsibilities include an understanding of system availability concepts and APC’s solutions for providing uptime. Order Administrators are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision.
Order Administrators will be asked to deal directly with our direct account customers via the pricing and availability hotline. In addition, will be responsible for order entry and follow through, through the use of various APC sites and tools. Key Performance Indicators (KPI) will be based on ACD’s and Orders entered.
ESSENTIAL FUNCTIONS:
- Answers pricing and availability Customer inquiries
- Enters Orders
- Undergoes Internal Team Cross Training
- Files Orders
SECONDARY FUNCTIONS:
- Additional responsibilities based on business requirement. Execute assigned tasks from the team level management such as projects for improvements, team building attendance, trainings, etc.
REQUIREMENTS:
Order Administrators
– Graduate of Bachelor’s Degree preferably in Engineering, Business or Information Technology;
– Preferably with at least 1 year call center experience;
– Sales or Customer support experience in a Hi Tech environment is an advantage;
– Fresh Graduates with high scholastic records are welcome to apply;
– Proficient in computer applications;
– Must have a strong problem solving skills;
– Attention to detail is a highly desired qualification;
– Demonstrates ambition and drive for results;
– Must have an ability to work independently and handle multiple tasks simultaneously;
– Should have excellent interpersonal and communication skills;
– Must have the desire to go and beyond to serve the customer;
– Fluency in English is required;
– Willing to work in shifting schedule;
– Willing to work in Cavite.
Career Level : Top
Qualification : Degree
Yr(s) Exp : N/A
Job Location : SOUTHERN TAGALOG - Cavite
Salary : Not Specified / Negotiable
Job Type : Full Time, Permanent