APC : Customer Service Rep’s
Philippine Call Center Jobs
APC American Power Conversion
Job Category : Call Centre - Agents (Inbound / Outbound), Call Centre - Transaction Process, Call Centre - Others
The Customer Service Representative (CSR) will be responsible for ensurin a high level of Customer Satisfaction. The role will provide customers post-sales technical support for APC’s core product line and advise potential and existing cutomers on product selection. This will require an understanding of system availability concepts and APC’s solutions for providing uptime. CSR’s are required to interpret polocies and make business decisions under pressure, base on customer and company needs to meet deadlines with minimal supervision. Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.
Essential Functions:
- Provides post-sales technical support via phone.
- Ensures every interaction creates the optimal customer experience.
- Assist potential customer with product selection and configuration.
- Identifies and routes large opportunities to sales teams for follow-up and closure.
Secondary Functions:
- Execute assigned tasks from the team level management such as projects for improvement, team building attendance, trainings, etc.
REQUIREMENT:
– Graduate of Bachelor’s Degree preferably in Engineering, Business or Information Technology;
– Preferably with at least 1 year call center experience;
– Technical Support or Engineering experience is an advantage;
- Fresh Graduates with high scholastic records are welcome to apply;
– Must have strong problem solving skills and technical aptitude;
– Demonstrates ambition and drive for results;
– Should have excellent interpersonal and communication skills;
– Must have the desire to go and beyond to serve the customer;
– Fluency in English is required;
– Knowledge on other foreign language such as Nihongo, Thai, Bahasa, Korean, French, Mandarin/Fukien, etc. shall have an advantage;
– Willing to work in shifting schedule;
– Willing to work in Cavite.
Career Level : Top
Qualification : Degree
Yr(s) Exp : N/A
Job Location : SOUTHERN TAGALOG - Cavite
Salary : Not Specified / Negotiable
Job Type : Full Time, Permanent
Robin Michael limjoco said,
March 25, 2008 @ 2:12 am
I am very much interested for the csr post po.. since i have a callcenter experience po with dell. i live in cavite po gusto ko sana mas malapit sakin…may email add ka para masend ko sayo resume ko sayo kagad i badly need a job po sana rightaway. thank you po…
Sarah Adriatico said,
March 25, 2008 @ 2:45 am
Hi, who can I contact about this ad please? Thank you!
Grace Cuyog said,
March 28, 2008 @ 3:08 am
Hi, interested ako… Sana man lang nagleave ka ng contact information para makaaply na ang lahat ng interested peoples. Please po, kailangan ko ng trabaho. Dati nako sa call center. Tnx!
Emirose Tenebro said,
March 30, 2008 @ 8:31 pm
I am interested to apply for the APC CSR position. Please consider me as an applicant with almost 3 yrs Call Center/ Customer Service Experience.
I am from Gen Trias Cavite.
Thank you.
sebking said,
April 13, 2008 @ 1:32 pm
send your resumez to jabello@apcc.com
dami interviews 4-5 last interview panel