(ACS Phils) Call Center Jobs Pasay City
Accounting Supervisor (Credit and Collection)
(National Capital Reg)
Responsibilities:
Oversee Workgroup Operations
• Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer needs/expectations
• Recommend, implement and enforce process improvements and quality control standards
• Build and maintain strong relationships with client
• Research and resolve complex issues
• Facilitate workgroup meetings
Conduct Planning and Budgeting
• Support the development of department plans and budgets
Develop Team
• Coach team members on how to research and resolve complex service issues in accordance with ACS and client standards
• Determine staff assignments to accomplish business objectives and meet service level agreements
• Serve as a mentor to assess personnel performance, and to provide career counseling
• Conduct performance evaluations and provide counsel on team members’ individual development opportunities
• Address performance issues at workgroup and individual level, and identify improvement opportunities
• Motivate workgroup to achieve goals
Service Customers
• Handle customer and supplier phone calls with a high degree of customer service
Manage Performance
• Monitor and report on performance of the workgroup
• Report to Managers regarding overly complex workgroup issues or high risk areas
• Prepare operating and management reports
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking or equivalent.
* At least 5 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* 1 year supervising high volume accounting processes for a large organization (S1)
* 5+ years specific functional management and operational process experience required within a functional area (e.g. accounts payable, accounts receivable, fixed asset accounting, or payroll)
* Manufacturing industry experience preferred
* Must be willing work at night shift
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
