24/7 : Team Leader
Philippine Call Center jobs
Responsibilities:
Responsible for people development and alignment of goals to meet client objectives
Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor.
Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
Responsible for supporting workforce required staffing levels to meet client service level requriements
Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on client specific program.
Responsible for managing team meetings and participating in operations leadership meetings
Responsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.
Responsible for use and training of call center tools related to performance monitoring and tracking.
Responsible for assisting in resolving conflict, issues related to payroll and other concerns.
Requirements:
Bachelor’s Degree in a related field from a four year college university
Four years equivalent experience in the call center industry with at least 1 year in a supervisorial role
Leadership experience in people management specifically coaching for performance
Call Center related training desired
Leadership/ Supervisory skills training desired
Camilla Divina said,
March 11, 2008 @ 2:31 am
Hi. To whom do I email my application? Thanks..
Arby Simon said,
April 3, 2008 @ 2:30 pm
To whom will I email my CV?