24/7 : Senior Manager
Philippine Call Center Jobs / BPO Industry
Responsibilities:
This position is responsible for delivering program wide performance for the client by analyzing, tracking monitoring and coaching on the performance of a cluster of service delivery units composed of Operations Managers, Team Leaders and Call Center Representatives. . The objective is to consistently meet client goals and service level requirements in a timely and cost efficient manner. The position is also responsible for developing others in support of company goals and objectives. This position has responsibility over financial results, employee and client satisfaction.
Requirements:
Bachelor’s Degree in a related field from a four year college university
Four years managerial experience in the call center industry
Leadership experience in people management specifically coaching for performance
Call Center related training desired
MBA degree or units desired
Experience in handling blue chip clients, Fortune 500 profile clients
G/F MJ Plaza Building, 106 Valero Street, Salcedo Village, Makati City
website: http://www.247customer.com