24/7 : Reporting Analyst
Philippine Call Center Jobs
Responsibilities:
Lead in the preparation and consolidation of all management reports
Track, analyze and report on customer profitability, product-line profitability, productivity metrics, weekly forecasts, monthly financial reports, board financial analysis, annual budgets and pricing customer proposals
Assess reports and, where possible, improves effectiveness of all reports templates
Generate, collate and provide meaningful analyses and reporting of performance metrics and issues them out on a timely manner to appropriate channels and recipients
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Preferably with at least 6 months experience in call center analysis work and reporting including agent performance metrics, site performance metrics and workforce management related data
Preferably with at least 6 months experience in working with customers of varied technical knowledge and business needs
Basic Technical Knowledge
Ability to design, build and rollout sophisticated financial models and templates
Comprehensive understanding of business reporting activities and processes