24/7 : Communication Coach
Philippine Call Center Jobs
Responsibilities:
Assess language quality and communication skills using the accepted monitoring form
Deliver timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement
Perform coaching sessions for agents undergoing transition
Collaborate with team leaders and trainers/ training managers in improving agents’ communication skills
Requirements:
Bachelor’s degree
Outstanding written and oral English communication skills
At least one year experience in call center, or has at least one year exposure to ESL, tutoring, coaching, or teaching English
Knowledge of basic computer skills including Microsoft Office application software
Nyleve Montances said,
July 12, 2008 @ 5:50 pm
To whom will I send my CV?