Mandarin Speaking Customer Service Associates
(National Capital Reg - Ortigas, Pasig City)
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding [...]

Inbound Customer Service Associates - Financial and Sales (Ortigas, Pasig) With Christmas Bonus!
(National Capital Reg - Ortigas, Pasig City)
* Candidates must be persuasive and willing to sell
* Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, [...]

Customer Service Representative - Inbound Telesales

RESPONSIBILITIES:
* Handles customer’s problems arising from various products supported.
* Accepts inbound calls and turns them into a sale.
* Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer is within the [...]

Team Leader / Operations Supervisor
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within [...]

Sales Representatives - Cebu City
(Central Visayas - Cebu City)
RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer [...]

MARKET RESEARCH and DEVELOPMENT MANAGER
(National Capital Reg - Pasig City)

Responsibilities:
* Manage the research group, oversees research projects and research-based consultancies.
* Work collaboratively with other Research Managers and Senior Analysts by jointly managing the research resources and has a major role in all research efforts.
* Plan annual research agenda and directs the team to meet the [...]

ASTERISK / CISCO MANAGER
(National Capital Reg - Pasig City)
Responsibilities:
* Setup Asterix Digium PABX, Linksys IP Phone, Cisco routers installation and Configurations
* Installation/Configuration Windows, Linux PC/Server Operating Systems
* VPN, SSH, Putty Installation and Configurations
* Develop enhancement and implement bug fixes according to requirements following the clients design and coding standards. Review existing code base to highlight [...]

WEB CONTENT WRITER / SEARCH ENGINE OPTIMIZER (SEO)
(National Capital Reg - Pasig City)
Responsibilities:
* Write and develop a series of landing pages for the Web. Produce content for the Web and revise current Web content. Review Web-related documentation and to facilitate move of new content to production status. Advise on media content to complement with the [...]

Executive Director Operations
(Central Luzon)

Responsibilities:
* The operational execution of large scale programs.
* Business transformation- reviewing of current operations structure/locations and then project lead in any business changes.
* Accountable for up to 5 operations across the Philippines.
* Improve customer satisfaction, decrease cost and improve efficiency.
* You will have targets related to cost efficiency and revenue generation.
* Benchmarking [...]

Urgent: Call Center Agents
(National Capital Reg - Metro Manila)
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field (At least 2nd year college).
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
This is an urgent requirement. [...]