Senior Game Representative
Wednesday, April 30th, 2008Philippine Call Center Jobs
Senior Game Representative
(National Capital Reg - Taguig)
Responsibilities:
Monitor and coach G-Reps.
Check email for updates and disseminate information to team members.
Check manpower (attendance, headcount, break schedules).
Assign unassigned tickets to G-Reps.
Proofread G-Rep tickets before sending to ensure quality responses.
Escalate tickets to Tier 2 mailbox when needed.
Take note of resolved and unresolved tickets.
Send End of Shift […]






